Store Sales Associate

Job PostingCome work with us, not for us!2nd Swing is a one-of-a-kind, forward-thinking, customer-centric golf retail company. Our employees are highly valued and are encouraged to work hard in a positive and supportive culture. At 2nd Swing you will find:Vast Exposure to the Golf IndustryA Commitment to Total Well-BeingOpportunities to Discover Your Fit and Make an ImpactA Collaborative and Flexible EnvironmentPosition Summary:The Online Fitting & Support team plays an important role in delivering a best-in-class customer experience to 2nd Swing ecommerce customers. This in-office role supports customers through online chat, providing knowledgeable and timely assistance with product questions, orders, and other ecommerce needs. This is an in-office role in Bloomington, MN with weekend shift requirements.The ideal candidate will have strong knowledge of golf and golf equipment, excellent customer service skills, and strong written communication abilities. Being an avid golfer is preferred, but a solid understanding of golf equipment is required. The ability to manage multiple customer conversations, learn quickly, and maintain a positive and professional attitude in a fast-paced environment is essential.Position Responsibilities:Achieve a high level of golfer engagement and satisfaction through all touch pointsCommunicate and manage queue of golfers via phone, email and chatWork with manufacturers to confirm warranty inquiriesTrack and locate golf equipmentEducate promotional trade-ins to golfersReattribute inventoryEngage in continuous training around product and equipmentContribute to team effort by accomplishing related tasks as neededQualifications:1 year of customer service, retail, sales, or call-center experienceStrong working knowledge of golf equipmentFamiliarity with: NetSuite, Microsoft365, UKG, Counterpoint, Braintree, Affirm, PayPalExcellent communication and problem solving skillsPersonable, energetic, and professional with a passion for the game of golfFlexible schedule with evening and weekend availabilityPhysical Requirements:Prolonged periods of sitting, standing and bending.Comfortable working in an office setting.Part-Time Benefits:Flexible Scheduling401k company matchEmployee Programs such as PGA membership dues supportPaid Time OffDiscounted MerchandiseHealth and Wellness InitiativesWork Life BalanceJob types: Part-time, seasonal.Compensation: $18 - $26 per hour, based on previous experienceEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. 2nd Swing Golf