Medication Management Pharmacy Technician Supervisor

Job Description Medical Management Pharmacy Technician Supervisor Overview We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day. Why Join IU Health? As Indiana's largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer: 401(K) retirement savings with employer match Tuition reimbursement Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met). Employee Assistance Program - Counseling at no cost to you Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! Description: The Pharmacy Technician Supervisor for Medical Management is responsible for leading a team of pharmacy technicians supporting prior authorization (PA) workflows. This role ensures efficient, compliant, and timely processing of medication authorization requests while driving operational excellence, team development, and high-quality service for patients, providers, and payers. Hours are Monday - Friday 8:30am - 5pm and will be a hybrid position once team member is fully trained. Key Responsibilities Team Leadership & Operations Supervise, coach, and support pharmacy technicians handling prior authorization requests Monitor daily workflows, productivity, and accuracy to ensure service level targets are met Provide real-time problem-solving support for escalations and complex cases Assist with staffing plans, scheduling, and workload distribution Prior Authorization Oversight Ensure accurate and timely submission and follow-up of prior authorizations Oversee documentation, payer communication, and compliance with regulatory requirements Identify and resolve barriers impacting authorization turnaround times Partner with pharmacists and providers to optimize approval outcomes Performance & Quality Management Track and report on key performance metrics (turnaround time, approval rates, productivity, quality) Conduct audits and implement continuous quality improvement initiatives Ensure adherence to IU Health policies, SOPs, and payer guidelines Training & Development Onboard and train new pharmacy technicians on PA processes and systems Provide ongoing coaching, feedback, and performance evaluations Support professional development and skill-building initiatives Collaboration & Communication Serve as a liaison between pharmacy, providers, payers, and internal stakeholders Communicate process updates, regulatory changes, and system enhancements Partner with leadership to drive workflow improvements and system alignment Qualifications Required Requires previous supervisory/leadership experience Requires the absence of criminal history related to the ability to work with drugs Requires strong mathematical calculation skills Requires Pharmacy Technician experience and active Indiana Pharmacy Technician License Requires knowledge of pharmacy and hospital computer systems and computer-assisted devices Requires strong written and verbal communication skills Requires strong customer service skills Requires full proficiency typing and using Microsoft Office applications High School Diploma or GED required Associate degree or equivalent experience preferred Requires Pharmacy Technician National Certification Active Indiana Pharmacy Technician license (or eligible upon hire) National certification (CPhT) required Preferred Experience in medical management, prior authorizations, or specialty pharmacy Familiarity with payer requirements, formularies, and utilization management Experience with EMR systems (e.g., Epic) and pharmacy/PA platforms Key Skills Strong leadership and team-building abilities Excellent organizational and problem-solving skills High attention to detail and commitment to accuracy Effective communication and stakeholder management Ability to work in a fast-paced, high-volume environment Work Environment Primarily onsite at the IU Health ISC in Plainfield, IN Office-based setting supporting system-wide prior authorization operations Why Join IU Health Opportunity to lead a critical function impacting patient access to medications Collaborative, mission-driven healthcare environment Emphasis on professional growth and system-wide innovation #J-18808-Ljbffr Indiana University Health