Veterinary Front Office Receptionist

Job Description

Job Description

Veterinary Receptionist and Customer Service Representative
Sand Creek Animal Hospital | Albany, NY
$18/hour | No Weekend Hours | Veterinary Assistant Cross-Training Opportunities
A Welcoming Team and Room to GrowAre you friendly, organized, and passionate about helping people and their pets? Sand Creek Animal Hospital, an EverVet Partners practice, is seeking a Veterinary Receptionist / Customer Service Representative to help create a positive experience for every client and patient.
As a member of our front office team, you’ll welcome clients, coordinate appointments, answer questions, and help keep the hospital running smoothly. You’ll join a collaborative team that values clear communication, compassionate service, and professional growth.
Interested in learning beyond the front desk? This position offers the potential to cross-train in Veterinary Assistant responsibilities and develop into a role supporting both client service and patient care. Cross-training will depend on your interests, progress, and hospital needs.
Why You Will Love Working Here

• No weekend hours: A structured schedule that supports time outside of work.
• A supportive team: Connect with colleagues through quarterly activities such as game nights, bonfires, and holiday celebrations.
• Opportunities to grow: Build your client service skills, expand your veterinary knowledge, and explore cross-training opportunities.
• A focus on patient comfort: Work with a team committed to Fear Free principles and recognized as an AAFP Gold-Standard Cat Friendly Practice.
• Emergency referral support: Emergency cases are referred to a local emergency clinic.

Benefits and Professional Development

• Paid time off and bereavement leave.
• 401(k) plan with a generous employer match.
• Discounted veterinary care and discount programs.
• On-demand pay options and referral bonus.
• Medical, dental, and vision benefits with a Health Savings Account.*
• Employee Assistance Program available 24/7.*
• Supplemental life and AD&D insurance.*
• Life and disability insurance benefits.*
• Maternity leave.*
• Opportunity for full tuition payment for Penn Foster’s veterinary technician program.*

*Benefits marked with an asterisk are available to eligible full-time employees.
About Our HospitalFounded in 2002, Sand Creek Animal Hospital serves pets and families throughout New York’s Capital Region. Our seven-doctor practice combines compassionate care with modern technology, including digital radiography and ultrasound, an in-house laboratory, surgical laser and Class IV therapeutic laser, and paperless medical records.
As a Fear Free Certified Practice and AAFP Gold-Standard Cat Friendly Practice, we emphasize low-stress handling, patient comfort, and exceptional client service. Watch a short video about our practice by clicking here or by visiting the link directly: &t=26s Responsibilities What You Will Do

• Welcome clients and patients and help maintain a comfortable, organized waiting area.
• Answer calls, take messages, coordinate appointment requests, and manage client reminders.
• Communicate with clients about hospital services, prescription and food requests, and payment options.
• Prepare estimates and invoices, process payments, and assist with end-of-day accounting.
• Create and update client and patient records, including scanning documents and maintaining accurate information.
• Assist with hospital social media activities and patient photos as requested.
• Help maintain office supplies, stock hospital areas, and monitor inventory.
• Keep shared spaces clean, organized, and welcoming.
• If cross-training is pursued, learn appropriate Veterinary Assistant duties with training and direction from the hospital team.

Required Skills What You Will Bring

• High school diploma, GED, or equivalent.
• Strong customer service, communication, and organizational skills.
• Compassion for animals and the people who care for them.
• Comfort using computers and learning hospital software.
• Basic math and writing skills.
• Ability to lift up to 50 pounds.
• Willingness to learn veterinary terminology, preventive care, and common patient needs.
• Interest in Veterinary Assistant cross-training is preferred

Apply today to join a team where your client service skills can make a difference—and your career can continue to grow.

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