Help Desk Analyst II

Zachary Piper Solutions is seeking a Help Desk Analyst to provide advanced technical support for mission-critical communication systems operating within a federal department. This is a fully on-site position in Centennial, Colorado . This position conducts advanced troubleshooting and root-cause analysis across networks, applications, and system configurations while partnering with engineers and end users to ensure operational continuity. The role serves as the escalation point for high-priority incidents and will require operational readiness during all shifts.

Responsibilities of the Help Desk Analyst:

• Resolve any incidents that have not been remedied by tier 1 support
• Conduct advanced troubleshooting across mission applications, network infrastructure, and system configurations
• Diagnose, resolve, and document connectivity and operational issues that interfere with tactical communications, collaboration tools, and secure network environments
• Monitor system health, performance, and operation status to proactively identify and address issues that may arise
• Collaborate with engineers, operational stakeholders, and subject matter experts to resolve complex technical problems and implement corrective actions

Qualifications for the Help Desk Analyst:

• 3-5 years of help desk or technical support experience
• Bachelors Degree in Information Technology, Engineering, or related discipline
• Experience troubleshooting Windows environments and enterprise applications
• Knowledge of incident management processes, advanced troubleshooting techniques, and root-cause analysis
• Experience supporting secure government or highly regulated IT environments
• Eligibility to obtain a Common Access Card
• Active secret clearance

Compensation for Help Desk Analyst

• $80,000-$85,000 depending on experience
• Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays

Keywords

Help Desk Analyst II, Tier 2 Support, Tier 2 Help Desk, Advanced Technical Support, Technical Support Analyst, Service Desk Analyst, IT Support Specialist, Escalation Support, Incident Management, Incident Response, Root Cause Analysis, Advanced Troubleshooting, Systems Support, Enterprise Applications, Network Support, Network Troubleshooting, Windows Administration, Windows Support, Connectivity Issues, System Configuration, Application Support, Infrastructure Support, Performance Monitoring, Systems Monitoring, Operational Readiness, Mission-Critical Systems, Mission-Critical Communications, Communications Systems, Tactical Communications, Secure Networks, Collaboration Tools, Operational Support, Technical Operations, Systems Operations, Engineering Support, Enterprise IT, Government IT, Federal IT, Defense Technology, DoD, Department of Defense, Defense Contractor, Government Contracting, GovCon, Secure Environments, Cleared Professionals, Security Clearance, Secret Clearance, Active Secret Clearance, CAC Eligible, Common Access Card, NOC, Network Operations Center, Operations Center, Tier 2 Analyst, Technical Analyst, Systems Analyst, Problem Management, Service Operations, Enterprise Support, Infrastructure Operations, Centennial Colorado, Colorado Jobs, On-Site, Shift Work, 24/7 Operations

#LI-onsite #LI-JF2