Customer Service Representative - Ecommerce

Customer Support Representative

OnlineComponents.com is hiring! The Customer Support Representative delivers fast, friendly support via phone and digital channels, helping customers with orders, updates, and quotes. This role collaborates with internal teams to provide timely solutions, resolve issues, and create a smooth, positive experience that builds loyalty and drives growth.

We're looking for someone who lives our values by putting customers first, thinking creatively to solve problems, supporting the team with dedication, and bringing an entrepreneurial mindset to every opportunity

Pay Range: $18.00 - $21.00 / Hourly

What You Will Do?

• Provide fast, friendly support by phone and digital channels, helping customers with orders, status updates, quotes, and post-order questions
• Partner with internal teams to get customers clear, consistent answers and make sure every request is handled with care and ownership
• Keep follow-ups on track, meet service-level expectations, and keep customers informed along the way
• Create positive customer experiences that build trust, strengthen loyalty, and support lasting relationships with Master Electronics
• Set clear expectations and guide customers through order-related questions to create a smooth, transparent buying experience
• Spot service challenges early and take action to resolve issues quickly, fairly, and with the customer in mind
• Help resolve disputes by understanding the root cause, communicating next steps, and making sure customers feel heard and supported
• Share customer feedback and insights that help improve the website and overall service experience
• Review CSAT feedback and customer trends to identify ways to keep improving the customer experience

What You Bring To The Table!

What You Need To Succeed

• Customer-first mindset with a genuine desire to help others and support our mission: "to be a family that uses our collective superpowers to do significant good"
• Strong verbal and written communication skills with the ability to create clear, professional, and positive customer interactions
• Ability to manage customer expectations around requests, orders, lead times, and service levels with confidence and care
• Strong problem-solving skills with the ability to identify root causes and support practical, fair resolutions
• Collaborative team player who contributes to a positive, motivating work environment
• Self-starter who can work independently, manage priorities, and stay organized in a fast-paced support environment
• High integrity, curiosity, and eagerness to learn, improve processes, and support continuous improvement

Nice-to-Haves That Make An Impact

• Comfortable using Microsoft Office, Outlook, and desktop technology to complete daily responsibilities
• High school diploma or equivalent required; bachelor's degree preferred
• 2+ years of customer service or contact center experience
• Experience using SaaS-based ticketing systems to track, manage, and resolve customer inquiries

Why Do You Want To Work With Us?

Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy

Secure Your Future: 401(k) match program where you are vested from day-one

Invest In Your Education: Tuition assistance empowers you to further your education and career

Employee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more

Enjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies

Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups

Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones

Equal Opportunity Employer

At Master Electronics, we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren't just preferredthey're essential. Headquartered in sunny Phoenix, AZ, we're a leading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years.

What's our secret? It's simple: strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe.

We're also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.

We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind.

This commitment applies to every part of our workplacefrom recruitment and hiring to promotions, training, compensation, benefits, and even company events.