Director of Logistics & Customer Operations

Director of Logistics & Customer Operations

Archer Meat Snacks—the #1 jerky brand in the Natural and Specialty Channel—is hiring a Director of Logistics & Customer Operations to lead the end-to-end movement of goods across our national supply network. Based in our Vernon, CA facility, this role will oversee logistics operations across our manufacturing plants, co-manufacturing partners, and national 3PL warehouse network while ensuring best-in-class service to our retail partners.

This role sits at the center of our operational engine. You will lead freight strategy, inventory coordination, and order fulfillment while managing the team responsible for customer order processing and retailer compliance. Working closely with plant leadership, sales operations, finance, and external partners, you'll drive efficiency, improve service levels, and ensure our products move seamlessly from production to shelf.

If you thrive in complex supply networks, enjoy solving operational challenges, and want to play a key role in scaling a high-growth CPG brand, this is a unique opportunity to make a meaningful impact.

Oversee the end-to-end logistics network supporting Archer's manufacturing plants, co-manufacturers, and national distribution partners

Manage logistics and inventory coordination across Vernon and San Bernardino manufacturing facilities

Lead relationships and performance management for all 3PL warehouse providers and co-manufacturing partners

Develop and optimize freight strategy across inbound and outbound transportation to balance cost, speed, and service levels

Ensure retailer routing guide compliance and shipping accuracy for key national accounts

Own inventory accuracy and coordination across all internal and external nodes within the supply network

Partner with plant leadership to manage transfer orders and maintain optimal inventory levels

Lead the Customer Service and Order Operations team responsible for processing and managing all customer orders

Oversee EDI order flows, retailer documentation requirements, and shipment confirmations

Collaborate cross-functionally with Sales, Operations, Finance, and Supply Chain teams to support growth and operational scalability

Drive operational KPIs across logistics performance, service levels, freight costs, and inventory integrity

10+ years of experience in logistics, warehousing, or supply chain operations within CPG or food & beverage manufacturing

Experience managing complex supply networks including internal plants, co-manufacturers, and 3PL partners

Deep knowledge of freight management, transportation strategy, and carrier negotiations

Strong understanding of retailer compliance requirements, routing guides, and order fulfillment processes

Experience working with ERP systems (NetSuite preferred) and EDI order flows

Proven ability to lead cross-functional teams and partner closely with manufacturing operations

Strategic thinker who can optimize logistics networks while remaining hands-on in execution

Strong leadership skills with the ability to develop and manage high-performing operational teams

Play a central role in scaling the logistics infrastructure behind a rapidly growing CPG brand

Join a high-growth company with significant opportunities to shape operations and drive innovation

Competitive compensation, bonus opportunity, paid time off, and 100% employer-paid medical, dental, and vision insurance

Fast-paced, collaborative environment focused on operational excellence and continuous improvement

This is a full-time, on-site role based in our Vernon, CA facility. Regular collaboration with our San Bernardino plant and external partners is required.

Archer Meat Snacks is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.