Operations Specialist I - Trade Support

Operations Specialist I

As an Operations Specialist I with the Trade Support team, you will perform daily oversight activities that validate department and systems processes are executed as designed. In addition, you will provide analysis, processing, and customer service support for manual, exception-based complex and/or highly specialized Operation's processes. You will be responsible for reviewing, verifying, and recording data into technology systems that support department processes while ensuring adherence to all regulatory and firm policy requirements.

If you have exceptional problem solving skills, enjoy working in a fast paced challenging environment, and are looking for the next step in your career, we want to hear from you!

What will you do?

• Execute daily department oversight activities to validate system processes are executing as designed. Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Manager as appropriate following established department procedures
• Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required
• Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation's department. Accurately review, verify, and/or record data into technology supporting department processes
• Train and act as a resource for less experienced Operation's team members
• Perform other duties and responsibilities as assigned

What do you need to succeed?

Must-have

• Demonstrated problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes
• Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality
• Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
• Proficient computer skills in Windows-based software products including Microsoft Word, Excel, Outlook and Access

Nice-to-have

• 4-year degree from an accredited university in business, finance or related field or 3+ years of experience in business, finance, customer service and/or accounting/bookkeeping
• Previous experience in the securities or banking industry preferred
• Ability to integrate Excel and Access databases into daily work

What's in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $50,000 - $80,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Customer Service Management, Operational Delivery, Process Improvements, Time Management

Job Location: 250 NICOLLET MALL, MINNEAPOLIS, UNITED STATES OF AMERICA

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried