VP of Service, Americas

The Vice President Service Americas is responsible for defining and executing the strategic vision for the Americas Service business. This role leads all service operations field service technical support customer success depot operations training service inventory management and service commercial growth. The role is accountable for operational excellence customer satisfaction profitability employee engagement and sustainable business growth while partnering across Sales Technology Supply Chain Quality Finance and Product Management.

 

Job duties to include but are not limited to;

• Developing and implementing goals objectives policies and procedures to ensure safe and compliant execution of contractual service delivery consistent with the Smiths Detection Service vision.
• Participating in internal and external customer performance reviews and preparing relevant communication related to quality-of-service delivery.
• Conducting regular site visits to assess the climate of the customer and resident staff.
• Maintaining and fostering customer relationships by engaging in frequent communication with key decision makers and industry stakeholders.
• Managing repair depot sites and customer assistance center/call center to provide first-line support for customers.
• Planning overseeing and participating in the development of the Americas Service strategy to ensure consistent business growth.

• Executing the field activities to achieve target Attach Rates Warranty Conversions and Contract Renewals.
• Managing Field Service training resources for the Americas
• Position the Americas Service organization as a strategic differentiator that enhances customer value and drives profitable growth.
• Integrating current disparate systems into unified systems technology.
• Reviewing developing and measuring key metrics for the service and delivery organization.
• Engaging cross-functionally to ensure effective services operational support across the business.
• Leading day-to-day management of Service Operations with an unwavering drive toward meeting or exceeding all service commitments.

• Standard service delivery across the Americas.
• Improve productivity through Lean/Six Sigma principles.
• Develop and execute a multi-year Americas Service strategy aligned with global objectives.
• Identify new service offerings and recurring revenue opportunities.
• Drive digital transformation and automation initiatives.
• Serve as executive sponsor for strategic customer relationships.
• Lead executive business reviews with key government and commercial customers.
• Partner with Sales to grow aftermarket revenue
• Evaluate acquisitions partnerships and strategic investments related to service capabilities.
• Ability to travel up to 5060% domestically and internationally.

 

Qualifications :

Education Requirements

Bachelors degree in business or relevant discipline is required.

Years of Experience

• Minimum 10 years of experience in Field Service Management
• Minimum of 10 years of business experience
• 5 years leading large field service organizations
• Executive leadership of organizations exceeding 200 employees

Additional Qualifications

• Experience in aerospace defence security technology or industrial equipment preferred
• Experience leading large-scale organizational transformation
• Experience in both government and commercial contracting preferred

 

Additional Information :

We offer

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

HIRING SALARY RANGE: The compensation for this position ranges from $131871 - $ 237368 per year. (Salary to be determined by the education experience knowledge skills and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. Comprehensive benefits package including medical dental and vision insurance; 401(k) with company match; paid time off; and other benefits. For details please visit the Reward & Benefits tab on our main careers page at  position includes a competitive benefits package. For details please visit the Reward & Benefits tab on our main careers page at  Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.  If youd like to view a copy of the companys affirmative action plan or policy statement please email  .

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail  or call toll-free  . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response. Smiths Detection Inc. participates in the Electronic Employment Verification Program.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website ( Careers - Smiths Group plc)

 

All qualified applicants will receive equal consideration for employment based solely on their skills experience and ability to perform the job. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin disability age or any other characteristic protected by applicable law.

We value professionalism integrity and respect in our workplace and we strive to maintain an environment where every employee can contribute effectively to our mission.

At no time during the hiring process will Smiths Detection nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website.

Remote Work :

No

Employment Type :

Full-time