Fairbanks Donor Service Technician/Phlebotomist

Fairbanks Donor Service Technician

Perform screenings and phlebotomy of blood donors. Includes taking vitals, asking health history questions to donors, and performing collection of blood.

Position Summary:

This position will be responsible for: Daily operational collection functions to include donor recruitment and donor registration, screening and phlebotomy. Ensuring a safe, professional and pleasant procedure for every donor with a focus on customer service and producing a quality blood product in a timely manner. This position has the potential to cross train into the area of component processing procedures.

Essential Duties and Responsibilities:

The Donor Services Technician will register potential blood donors either at the facility or on a mobile drive, as necessary and trained to perform. Reviews Donor History Forms (DHF) for completeness; evaluates donors' medical history for suitability as a blood donor. Consults with RN/Medical Director as needed. Responsible for performing vital sign checks and finger stick for hematocrit. Performs confidential interview with donors. Verifies that the donor has read and understands the pre-post donation instructions and AIDS information sheet. Appropriately labels specimen tubes and blood donation bag system according to the type of donation. Completes donation procedure per standard operating procedures; observes donor for any adverse reaction; treats adverse reaction per SOP if one should occur. Must maintain proficiency in all areas of donor processing. Recruit and schedule potential blood donors as necessary and trained to perform. Performs daily, monthly and quarterly quality control procedures per standard operating procedures (SOPs). Maintain open and positive communication with appropriate supervisors and support services departments. Perform duties in compliance with all applicable regulatory and accrediting agencies. Ensure OSHA regulations and cGMP are adhered to. Work cooperatively with all staff to ensure a quality product and a focus on exceptional customer service. Maintain donor and employee confidentiality. Follows all pertinent SOP's that relate to this position; will document required information on appropriate records as needed. May be required to perform in other roles as trained and competent to do. This position has the potential to cross train into the following areas: Preparing standard and special blood components following SOPs, Blood Product Distribution, Blood Inventory Maintenance. Resolve customer complaints/issues immediately, using appropriate support departments as needed. Exhibits support of BBA values, quality objectives, and customer service standards at all times. Help maintain positive image of BBA throughout the community and State of Alaska while maintaining overall corporate image. Promote a positive work environment in which staff work cooperatively towards objectives.

Customer Interaction/Problem Solving:

Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Must make customer's needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional and friendly manner. Demonstrate a high level of problem-solving skills.

Qualification Requirements:

To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

General Knowledge, Skills, and Abilities:

Strong interpersonal and communication skills. Ability to foster a working environment conducive to excellent customer service. Good organizational skills. Ability to problem solve, and to make quality decisions. Knowledge of general safety and quality assurance procedures. Strong writing skills. Ability to instruct and train on a continuous basis. Ability to maintain confidentiality. Strong computer skills.

Education:

Prior experience working in a blood bank preferred. Prior experience performing phlebotomy in a in a medical setting strongly preferred. Demonstrated work experience in an environment utilizing skills attained through one of the approved certification processes.

Experience:

Minimum one year of phlebotomy experience preferred, preferably in a fast paced, highly regulated environment.

Certificates, Licenses, Etc.:

Minimum: CPR; First Aid; Current Driver's License. Preferred: National Phlebotomy Certification; Certified Medical Assistant; Certified Nursing Assistant; or Emergency Medical Technician. Other certifications will be evaluated on an individual basis. Prior military/blood banking or other experience may be taken into consideration in substitution of a certification.

Work Environment:

Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank of Alaska follows OSHA Blood-borne Pathogens Standards in the workplace. Ability to stand for long periods and lift up to 50 lbs. Compensation: $22.00 per hour