Patient Retention Rep - Coastal Vascular & Interventional

SCA Health Opportunity

At SCA Health, we believe health care is about people the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn't just what we do, it's how we do it. Each decision we make is rooted in seven core values: clinical quality, integrity, service excellence, teamwork, accountability, continuous improvement, and inclusion. Our values aren't empty words they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

Job consists of answering a high volume of calls, scheduling patients for routine office visits, in-office ultrasound appointments, etc. The ideal candidate will need to be able to communicate well, be organized, and multitask. Will also require sitting for long periods of time and working in a busy environment.

• Answer a large volume of phone calls for entirety of work shift assigned.
• Schedule appointments from a compiled list based on doctor's follow up recommendation.
• Know the preparation and protocols if there is one for each exam being scheduled.
• Research doctor's orders, previous imaging studies, and clinical notes when needed.
• Confirm patient's appointments, insurance, primary care doctor, and demographics.
• Must document notes when accessing a patient account.
• Maintain patient confidentiality.

Qualifications

Knowledge:

• Knowledge of medical terminology and organizational services.
• Knowledge of staff responsibilities to accurately direct callers.
• Knowledge of administrative processes, procedures, claims processing, and preparing patient charts.
• Knowledge of basic math and modern office procedures.

Skills:

• Ability to use multi-line phone system, including transferring calls.
• Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
• Ability to use spreadsheets and word processing software.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.

Abilities:

• Ability to work well under pressure with minimal supervision.
• Ability to elicit appropriate information to route calls to the appropriate person.
• Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

USD $16.00/Hr. USD $18.50/Hr.