Customer Solutions & Claims Supervisor

Customer Solutions & Claims Supervisor

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

POSITION SUMMARY: The Customer Solutions & Claims Supervisor leads the execution of Order-to-Cash (O2C) operations, overseeing demand capture, order management, fulfillment, and customer support to ensure reliable service and revenue protection. This role drives team performance, resolves complex issues, and partners cross-functionally to deliver consistent customer outcomes, improve operational efficiency, and uphold service level commitments. This position will be either a remote or hybrid role based on the selected candidate's geographic location. Strong preference for candidates located within a commutable distance to the Palm Beach Gardens, FL or Bridgewater, NJ office.

RESPONSIBILITIES:

• Leadership: Lead team to deliver high-quality service to customers and stakeholders. Act as escalation point for complex customer, order, and system issues. Set priorities and guide issue resolution and exception handling. Drive accountability to KPIs, service metrics, and performance targets. Promote continuous improvement and a customer-first mindset.
• Operations: Manage workflow, priorities, and operational updates. Ensure accurate, timely order processing aligned to SLAs. Monitor orders, backlog, and aging to mitigate risks. Communicate order status, delays, and inventory impacts to stakeholders. Identify root causes of recurring issues and drive resolution. Use data to improve accuracy, reduce manual work, and standardize processes.
• Performance Management & Employee Development: Coach and develop team members to improve performance and capability. Conduct one-on-ones, performance reviews, and development planning. Lead onboarding, training, and quality/compliance checks. Reinforce adherence to processes, tools, and service expectations. Build a high-performing, accountable, customer-focused team.

REQUIREMENTS:

• Bachelor's degree preferred or equivalent experience
• 3+ years in customer service, order management, or supply chain (O2C environment preferred)
• Experience in a high-volume, customer-facing environment
• Experience in business-to-business and/or wholesale consumer goods preferred
• Prior supervisory or team lead experience preferred
• Proficiency in Microsoft Office Suite (strong Excel skills) and experience with Oracle, Service Cloud, Five9, or similar ERP/contact center systems

SKILLS:

• Strong leadership and team management
• Ability to manage escalations and resolve complex issues
• Strong collaboration and stakeholder management
• Analytical mindset with ability to interpret data
• Effective written and verbal communication
• Strong organization and prioritization in a fast-paced environment

The approximate pay range for this position is $65,000- $72,000 base. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location. Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (nestlejobs.com)

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at View email address on click.appcast.io or please dial 711 and provide this number to the operator: View phone number on click.appcast.io. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at Job Requisition: 404205