Hotel Night Auditor

divh2Hotel Night Auditor/h2pJob Category: Front of House/ppFull-Time/ppOn-site/ppCamelback Resorts Tannersville, PA 18372, USA/ph3Description/h3pstrongJob Title:/strong Hotel Night Auditor/ppstrongDepartment:/strong Front Desk/ppstrongReports to:/strong Front Desk Manager/ppThe Hotel Night Auditor is responsible for posting room charges and taxes to guest accounts and verifying all account postings and balances made during the day./ppstrongKey Responsibilities:/strong/pulliSmile!/liliFocus on safety for yourself and others./liliMonitors the current status of coupons, discounts, and other promotional programs./liliTracks room revenues, occupancy percentages, and other front office statistics./liliPrepares a summary of cash, check, and credit card activities./liliSummarizes results of operations for management./liliAnswer incoming calls and assist with reservations, confirmations, room need requests, and questions./liliExplain resort products, service, and other information about the resort as requested./liliProvide guests with appropriate room assignments, wrist bands, directions to the rooms, while up selling when appropriate./liliVerify payment for stay including incidental costs by obtaining credit information./liliAssist guests with issues and complaints, with empathy and a focus on guest satisfaction./liliAccurate accounting of cash bank assigned to each agent./liliFacilitate guest departures by providing accurate statements and ensuring guest satisfaction and collecting all payments due./liliAll other duties as assigned./li/ulpstrongQualifications and Requirements:/strong/pulliMust be at least 18 years or older./liliMust be able to pay close attention to detail and accurately perform complex calculations and reconciliations./liliProficiency in computer programs./liliClear communication skills, both written and verbal, are necessary to interact with guests, management, and other staff members./liliAbility to answer guest inquiries throughout the shift./liliAbility to stand, walk, and remain at workstation for extended periods./liliAbility to lift or carry up to 25 lbs. occasionally./liliProficiency with computers and ability to learn property management systems./liliStrong communication and problem-solving skills./liliAbility to remain calm and professional in fast-paced or stressful situations./liliFlexible schedule availability including evenings, weekends, and holidays./liliEnsure the safety and well-being of our guests./liliAbility to work in a fun, fast-paced environment./liliMust be able to speak and read the English language, additional languages a plus./liliMust have reliable transportation./li/ulpstrongBenefits/Perks:/strong/pulliComplimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends family perks./liliPaid Training to gain skills, knowledge, and experience for professional development./liliNot to be missed employee events throughout the season./liliReferral Bonuses invite your friends to work with you!/liliCompetitive wages and advancement opportunities./liliInteract with people from all over the world!/liliNext day pay, through PayActiv./liliTuition Reimbursement*/liliMedical, dental, vision insurance, 401K*/liliVacation and PTO*/li/ulp*Full-Time status benefits/ppEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div