Field Service Engineer Tier II

Job Description

Job Description

Job Description

Position Summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. This role supports end users with hands-on troubleshooting of computers, peripherals, and network connectivity. This is a customer-facing position requiring strong problem-solving skills and the ability to work independently in an office setting.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices
• Install, troubleshoot, service, and repair personal computers and related software
• Support basic network connectivity and hardware issues
• Connect devices to existing data networks
• Maintain trouble logs and documentation in ticketing systems
• Provide in-person and remote support to end users
• Perform minor hardware and software repairs
• Assist users with proper use of hardware and software
• Document daily support activities and resolutions
• Collaborate with staff and management regarding system needs and improvements

• Minimum of 1 year of hands-on IT support experience in a desktop or field service environment

• Strong troubleshooting skills in Windows environments
• Experience supporting hardware, software, and peripheral equipment
• Ability to communicate clearly with non-technical users
• Ability to work independently in an on-site setting
• High school diploma or equivalent required
• Associate degree or higher preferred

Certifications Required:

• Help Desk Institute (HDI) Certification or Service Desk Institute (SDI) Certification
• CompTIA A+
• ITIL v3 Foundation

Plus one of the following

• CompTIA Net+
• CompTIA Sec+
• CompTIA Server
• Microsoft 365 Certified: Fundamentals (or equivalent)
• AppleCare Mac Tech
• Apple Certified Support Professional
• Apple Certified IT Professional

Security Requirements

• Must be a US Citize n
• Must be able to pass a Federal Background Investigation, obtaining and maintaining Public Trust suitability.

Work Location/Days/Hours  

• 106 S ST. Mary’s Street STE 700, San Antonio, TX 78205

• Monday–Friday
• 8:00 AM – 5:00 PM
• Be on call for afterhours or telework

Estimated Hourly Pay Range:

• Between $22 - $23.00
• Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
• Your recruiter can share more about the specific pay details.

Why Choose Abacus Solutions Group

Abacus Solutions Group is a mission-ready partner built from the ground up to support government work that demands precision, trust, and results. Our team understands the challenges that federal agencies face, because many of us have lived them firsthand. 

Veteran-Owned and Mission-Aligned

Abacus was founded by a service-disabled Army officer with a deep understanding of what it means to serve. That experience shapes everything we do. We share in the commitment to national security, public service, and operational excellence. We bring military discipline, clear communication, and purpose-driven execution to every engagement.

Compliance Without Compromise

We build every system, process, and policy with compliance in mind from day one. Whether it's federal IT standards, cybersecurity frameworks, or personnel clearances, we deliver work that stands up to scrutiny. Our clients trust us because we meet the letter and intent of the law, without cutting corners.

We Fix What’s Broken

Government agencies often struggle with outdated systems, hard-to-fill roles, and tangled operations. This is where Abacus Solutions Group thrives. We specialize in bringing clarity to complexity. We show up ready to solve problems and keep programs moving forward, like overhauling legacy infrastructure, placing hard-to-find cleared talent, and tightening security policy,

Faith-Guided Values

Our work is driven by more than just contracts and deadlines. As a company rooted in faith, we operate with a commitment to stewardship, honesty, and doing the right thing—even when no one is watching. That sense of responsibility shapes our culture, our leadership, and the way we treat our clients and employees.

When you choose Abacus, you're choosing a team that delivers on its promises, puts mission first, and never loses sight of the bigger picture. We’re here to serve it the federal space