Solutions Engineer

Solutions Engineer

Remote

Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.

With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.

Backed by Greylock and Y Combinator, fully remote since 2018.

As a Solutions Engineer at Postscript, you will collaborate closely with Sales, Customer Success, Product, Engineering and, of course, our customers to help our customers bring their conversational commerce vision to life. You will work with AEs and prospects to demo advanced use cases and successfully manage proof of concepts. You will work with our CSMs and Onboarding teams to ensure our customers can turn those proof of concepts into reliable, scalable SMS and email strategies. Serve as a trusted technical advisor throughout all customer lifecycles, instilling confidence in prospects and customers by showcasing a deep understanding of both the product and the customer's business needs. Build a strong technical grasp of the Postscript platform, including its integrations and API capabilities, to provide well-rounded solutions for diverse use cases. You'll be the link between GTM and Product, ensuring that customers' requests are well documented and prioritized. As a Solutions Engineering team member, you'll also help create our solutions engineering playbooks and processes, with ample opportunity for career growth.

This is a fully remote position that can be based anywhere in the US or Canada.

Primary Duties

• Become an expert on the Postscript platform, understanding all officially and unofficially supported use cases in detail and imagining what's possible
• Help customers and prospects extend their strategy into email alongside SMS, and contribute to shaping best practices as this is a newer, evolving part of the platform
• Use AI tools to accelerate discovery calls, demo prep, and technical content creation — and help customers understand how Postscript's own AI features can drive their results
• Support the sales team in helping prospects understand what they can achieve with Postscript and successfully winning those customers
• Leading technical discovery calls with prospects, offering creative solutions, discussing competitive landscape, and documenting new requests for Postscript's Product team
• Work with account executives to prepare demos to showcase advanced capabilities of the Postscript platform and integrations
• Execute the delivery of POCs for customers and prospects that have more complex use cases, collaborating with Postscript's onboarding and engineering teams as needed
• Offer support and guidance to customers and partners looking to use our APIs for both standardized and custom product integrations
• Creating technical content to show customers how to implement specific use cases or standard methodologies for new features, integrations, etc.
• Provide technical support and troubleshooting assistance to our onboarding and customer support teams
• Act as a creative problem solver, developing innovative solutions for unique customer needs
• Collaborate with partners building technical integrations with Postscript, serving as a point of contact to answer questions, provide guidance, and ensure a seamless integration that enhances the customer experience

What We'll Love About You

• You have at least 3 years in a revenue-driving, customer-facing technical role — solutions engineer, sales engineer, support engineer, or related
• Ecommerce knowledge & past experience required, Shopify ecosystem highly preferred
• Experience working with top-tier Shopify/ecommerce brands (enterprise in this space typically means high-GMV DTC or omnichannel retailers — not Fortune 500 scale)
• You exemplify a "customer first" attitude
• You are technical, comfortable with front end web technologies (JavaScript, CSS, etc.) and can create proof of concept product integrations using well-documented APIs
• You're genuinely energized by AI — not just open to it, but excited by where it's headed. At Postscript, this isn't optional: we build our product with AI, sell AI-powered features, and use AI daily in how we work. You already use AI tools in your own workflow, you can speak to AI capabilities with real credibility in front of a prospect, and you'd rather be experimenting with what's possible than waiting to be told it's safe to try
• Email marketing platform experience is a plus, especially if you've navigated deliverability, segmentation, or cross-channel orchestration
• You are detail-oriented, naturally curious, and strive to be an expert in anything you spend time on
• You're a strong cross-functional collaborator who can navigate relationships with Product and Engineering independently, not just alongside a manager
• You're an excellent communicator, able to quickly translate complex technical ideas for both technical and non-technical audiences, on the fly, in remote and in-person settings
• You work well under pressure and can confidently present to both executive and day-to-day stakeholders at our customers
• Comfortable wading through the unknown — investigating and verifying answers to complex, undocumented questions is energizing to you, not draining

What You'll Love About Us

• Salary range of USD $120,000-$140,000 base plus variable compensation & significant equity (we do not do geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We're passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Paid parental leave
• Health, dental, vision insurance

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You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.