Senior Ops Lead Customer Partner

Essential Responsibilities

•Assist in the relationship management of key client counterparts, including continued communication of revenue cycle performance.

•Partner with Service Delivery to deliver to client executives, highlighting pertinent updates relating to client needs

•Support internal efforts to improve KLAS and NPS scores and related activities.

•Execute the R1 strategy as a team member who can translate everyday learnings into best practices, optimizing performance, and leading the transformation.

•Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.

•Support execution of action plans to improve operational and metric performance, leveraging pre-identified drivers/risks/barriers

•Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s).

•Support projects that will improve operational performance metrics.

•Work to develop standardized templates for both analysis and client presentations that can be leveraged both on the specific client’s need but also across other R1 clients.

•Other duties and responsibilities as assigned.

Education Level

Bachelor's - Equivalent experience will be considered in lieu of a degree

Experience Level

Minimum of 2 years of experience

Licenses and Certifications

Not Specified

Skills

Not Specified

Physical Demands

•Sitting

•Standing

•Extended Computer Usage

•Walking

Work Environment

•Well-lit

•Remote

•Noise Level -Quite

•Climate ControlledFor this US-based position, the base pay range is $48,131.00 - $81,225.49 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at View phone number on click.appcast.io for assistance.

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R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .