Customer Care Associate- Dental & Oral Health- Columbus, NC campus

Job Summary The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience. Responsibilities Check-in patients via phone or live Update patients demographic and insurance information Verify insurance as needed Collect payments and reconcile cash drawers as assigned Refer patients to financial advocates as needed Prepare and provide appropriate patient paperwork Respond to walk-in patient needs Monitor waiting room for delays Check-out patients Schedule appointments Provide patients with clinical summary following visit Coordinate interpreting services for patients Reconcile appointments Answer phones, checks voicemails, monitors phone volume Collects and distributes mail Scan and fax documents Monitors appropriate electronic health record inbox and provides follow-up Participates in orientation of new staff Float in between front desk and scheduling areas as needed Provide satellite coverage as assigned Participate in process improvement of new and existing workflows Actively embraces and supports divisional and organizational initiatives Participate in outreach initiatives, community events, and seasonal clinics Key Competencies Communication Skills – Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. Decision Making – Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. HealthCare Knowledge – Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. Interpersonal Skills – Showing the ability to meet difficult situations with grace, professionalism, and understanding. Organizational Values – Adherence to MAHEC’s founding principles and incorporating them every day. Problem Solving – Having an analytical mind and ability to work autonomously to solve complex problems that may arise. Specified Skills Computer – Advanced computer skills as related to working with medical office software program(s) Experience with Electronic Health Records Foreign Language – Ability to speak Spanish strongly preferred Other knowledge of medical office functions including business office work flows Education and Experience Minimum: High school diploma or equivalent, two years of relevant experience, or comparable combined education and/or experience required. Preferred: Previous experience in a medical office/clinical environment. Schedule Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader. Position Compensation $20.63/hour, full time + full benefits available. Equal Opportunity Employer Equal Opportunity Employer. #J-18808-Ljbffr