Analyst II Epic EHR Application - Remote

Scheduled Hours: 40 Position Summary Under moderate direction, the MyChart Analyst II EPIC EHR Application is responsible for configuring, modifying, testing, and maintaining Epic & other Clinical applications. Builds collaborative relationships with hospital leadership, clinical department users, technology and other corporate departments to facilitate usage and acceptance of the system. May be assigned to more complex build and configuration tasks to resolve advanced issues. Provides second-tier support to end users to ensure reliable application system availability and performance. May be responsible for system integrity. Provides solutions or resolves end-user system issues by translating business needs into system solutions. Primary Duties & Responsibilities Designs, verifies, documents, amends and refactors complex software configurations for deployment. Contributes to the selection of the software configuration methods, tools and techniques. Applies agreed standards and tools, to achieve well-engineered outcomes. Participates in reviews of own work and leads reviews of colleagues' work. Investigates and resolves issues relating to applications. Follows agreed procedures to identify and resolve issues with applications. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks. Develops and executes test plans and test cases. Collaborates across parties involved in product, systems or service design and development to enable comprehensive test coverage. Analyses and reports on test activities, results, issues and risks, including the work of others. Evaluates design options and prototypes to obtain user feedback on requirements of developing systems, products, services or devices. Selects appropriate tools and techniques to evaluate user experiences of systems, products, services or devices. Ensures that incidents are handled according to agreed procedures. Prioritizes and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Documents and closes resolved incidents. Contributes to testing and improving incident management procedures. Will be part of an after-hours on-call rotation. Working Conditions Normal office environment. Typically sitting at desk or table. Repetitive wrist, hand or finger movement. Office equipment. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: Epic Certification - Epic Systems Work Experience: Relevant Experience (2 Years) Skills: Not Applicable Preferred Qualifications Education: Bachelor's degree Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Application Configuration, Applications Support, Application Testing, Clinical Applications, Cross-Departmental Collaboration, End User Support, Epic EHR, IT Documentation, Relationship Building, Resolution Management, System Integrity Grade: G13 Salary Range: $65,900.00 - $112,700.00 / Annually Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. #J-18808-Ljbffr