Dispatcher

Job Title Job Description Qualifications: Minimum of 2 years of office or dispatch experience, performing administrative or customer service within an office setting. Proficiency in Microsoft Office. Strong phone communication skills and people skills. Accuracy in handling bills, quotes, and timelines. Additional Skills & Qualifications: Experience with Field Service Management systems. QuickBooks experience. Professionalism, reliability, and a strong personality. Ability to handle jokes and maintain a sense of humor. Work Environment: This role is based in an office environment, Monday to Friday, from 8 AM to 4:30 PM. Job Description: You will communicate with clients, technicians, and vendors to facilitate efficient service delivery. Responsibilities: Communicate with clients to set up appointments and address any concerns. Process payments and manage related paperwork. Coordinate scheduling for preventative maintenance, service contracts, and emergency service calls. Engage with technicians to dispatch them for service calls and provide necessary details. Prepare and send quotes, order parts, and handle accounts payable for parts ordered. Prepare customer work for billing and manage invoicing tasks. Ensure accuracy in billing, quoting, and timeline management. Provide excellent customer service, especially when dealing with billing issues or service complaints. Job Type & Location: This is a Permanent position based out of McHenry, IL. Pay and Benefits: The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in McHenry, IL. Application Deadline: This position is anticipated to close on Aug 13, 2026.