Care Coordinator Queens Astoria

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care so were there for pets when they need us most. Our clinics are designed with pets and people in mind: warm friendly and highly sniffable. We balance this design with a strong focus on technology all built in-house which means we can easily innovate our systems to improve the veterinary team pet and client experience.

In July 2026 Bond Vet and Small Door Veterinary merged to build a more connected accessible and compassionate veterinary care experience across routine primary and urgent care. The combined organization will span more than 55 clinics across major Northeast Mid-Atlantic and Midwest markets serving over half a million pets.

This role will play an important part in shaping the next chapter of our combined organization and advancing our shared mission to transform veterinary care.

Care Coordinator

$17-$22/hour Flexible Schedules

Why Join Bond Vet

Bond Vet is building the next generation of veterinary clinics from the ground up and were looking for a compassionate Care Coordinator to join our team.

Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. Youre the first and last touchpoint for our patients so youll use hospitality and tact to ensure our clients are welcomed comfortable and supported throughout their time at our locations.

What Youll Get

• Competitive Pay : $17-$22/hour (based on experience)
• Additional Compensation:
  • Team-Based Profit Sharing Bonus
    • When your clinic exceeds its daily revenue goal the extra earnings go into a shared bonus pool that is distributed among the team. Team members have earned up to an additional $250/month or more!
• Comprehensive Benefits
  • Medical Dental & Vision Plans
  • $0 healthcare for qualified individuals Mental health support programs
  • 401(k) with partial employer match
  • Paid Parental Leave
  • Commuter Benefits
  • Pet Bereavement Leave

Professional Growth

• Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT

Work-Life Balance

• Schedules released at least one month in advance
• Flexible Scheduling Options
• In-Clinic Pet Care Discount
• Generous Employee Referral Bonus (up to $8000)

Other Perks
At Bond Vet we believe the little things matter. Weve designed our clinics and team experience to make everyday work life more comfortable supportive and fun.

• A Fur-ever Home Feeling: A welcoming supportive culture where peopleand their petstruly belong.
• Stocked Pantries: Snacks drinks and essentials always available to keep you fueled during shifts.
• Weekend Team Lunch: Free lunch provided for clinic teams on weekends.
• Stocked Bathrooms: Thoughtful essentials like pads tampons deodorant hair ties and other toiletries available when you need them.
• Bond Swag Credit: Credit to the Bond swag shop so you can rep the brand youre proud to be part of.
• Pet & Chosen Family Bereavement Leave: Time to grieve and care for what matters most.
• Leadership That Sets Us Apart: Our leaders are hands-on supportive and invested in your growth.

What Youll Do:

• Create a welcoming supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow scheduling and walk-in coordination in a fast-paced clinical environment
• Communicate with clients referral partners and veterinary teams via phone email and in person
• Maintain organized clean and well-stocked client-facing spaces
• Provide exceptional hospitality answer questions and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

What Were Looking For

• 1 years of experience in customer service hospitality veterinary reception or other client-facing roles
• Veterinary industry experience preferred
• Strong verbal and written communication skills with a warm professional demeanor
• Ability to multitask stay organized and maintain attention to detail in a fast-paced environment
• Comfortable learning and navigating multiple computer systems and technology platforms
• Passion for delivering outstanding client experiences and working collaboratively as part of a team
• Prior experience in veterinary medicine or animal care is preferred

Work Authorization

Bond Vet is only considering applicants who have independent unrestricted authorization to work in the U.S. for any employer. Bond Vet does not sponsor employment-based visas for this role and cannot facilitate F-1 visa STEM OPT for this position.

At Bond Vet were proud to be vet founded and vet led. We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise friendliness and compassion. Our clinics combine modern design seamless technology and a collaborative culture. We believe veterinary professionals deserve a career they love not just a job. Our unique offerings include work-life flexibility competitive pay and the chance to shape your own path. With industry-leading NPS scores our approach resonates. Join us for a rewarding career where we work happy feel empowered and are obsessed with pets .

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Employment with Bond Vet is contingent upon the Companys completion of a satisfactory investigation of your background.

Required Experience:

IC