Product Manager

Job Description

Job Description

Title: Product Manager

Location: Lake Zurich

Employment Type: Full-Time

About Us

Founded in 1996, Medical Murray is a privately owned medical device company specializing in the development, testing, and manufacturing of finished devices, components, and subassemblies. We partner with clients ranging from innovative startups to the world’s largest OEMs. Our expertise includes permanent implants, delivery systems, and complex catheters for vascular, gastrointestinal, urologic, and other interventional markets.

Our culture is driven by five core values: Helpful, Happy, Personal Responsibility, Trustworthy and Clever & Skillful. These principles guide our work, our relationships, and our commitment to improving patient outcomes worldwide.

Benefits Summary

We offer a competitive compensation and benefits package, including medical (BCBS) and dental coverage, company-paid vision and life insurance, short- and long-term disability, HSA-eligible plans, a 401(k) Safe Harbor retirement plan, 18 days of PTO, TeleDoc access, identity protection, tuition reimbursement, voluntary life insurance, and paid time off for community volunteering.

Why You’ll Love This Role

If you thrive at the intersection of customers and operations — translating complex production realities into clear, professional communication — this role offers the opportunity to make a direct impact on customer satisfaction in a highly regulated manufacturing environment.

As a Product Manager, you are the connective tissue between our customers and our Operations teams. You will not own internal authority over production decisions — instead, your strength lies in gathering the right data, organizing it clearly, facilitating productive conversations, and ensuring alignment across stakeholders. Customer satisfaction is the metric. Clear communication is the tool.

What You’ll Do

Be the Voice of Operational Clarity to Customers

• Attend internal production reviews and gather performance data including On-Time Delivery, NCR status, schedule risks, and change notifications.
• Organize and communicate updates to customers in a timely, accurate, and professional manner aligned with company messaging and business interests.
• Schedule and lead recurring customer touchpoints, preparing materials using data provided by Operations.
• Document customer feedback and route requests to the VP of Operations for prioritization and response.
• Communicate capacity, delivery metrics, demand forecasts, and production changes requiring cross-functional leadership engagement.
• Escalate production and quality issues to the VP of Operations and communicate resolution status to customers as directed.

Align Cross-Functional Execution

• Serve as the primary liaison between Project Management, Production, Quality, Regulatory, Engineering, and Supply Chain.
• Translate customer and business requirements into manufacturing plans through structured communication — not independent commitments.
• Coordinate with Supply Chain to ensure material readiness and resolve constraints affecting production.
• Support and track engineering change orders (ECOs) and product changes; relay updates to customers as directed by leadership.
• Communicate customer observations related to product quality and manufacturability; route improvement opportunities appropriately.

Drive Production Readiness & Performance Visibility

• Support production readiness efforts for New Product Introduction (NPI), including coordination of documentation, tooling, and training status updates.
• Monitor and analyze production performance metrics such as yield, throughput, First Pass Yield, quality trends, and delivery timelines.
• Support dashboard development for Senior Leadership by gathering, formatting, and reporting key metrics.
• Maintain and update product documentation including DMRs, BOMs, and work instructions in collaboration with Quality and Engineering.
• Participate in internal and external audits supporting FDA (21 CFR Part 820), ISO 13485, and other regulatory requirements.

Operate Within a Quality-Driven System

• Follow the Quality System and all applicable SOPs included in the Training Matrix.
• Maintain documentation accuracy and ensure regulatory compliance in all communications and reporting.

What You Bring

Education

• Bachelor’s degree in Engineering, Life Sciences, Operations, or related field
  (or equivalent combination of education and experience)

Experience

• 3+ years of experience in medical device manufacturing, product management, or operations.
• Strong understanding of regulated manufacturing environments.
• Demonstrated success working cross-functionally from product development through production.

Technical & Professional Skills

• Strong knowledge of FDA QSR (21 CFR Part 820), ISO 13485, and related medical device regulations.
• Ability to analyze production metrics and translate data into actionable insights.
• Excellent written and verbal communication skills — able to convey technical and non-technical information clearly.
• Strong organizational and multitasking abilities.
• Experience with ERP/MRP systems is a plus.
• Lean manufacturing or Six Sigma exposure is a plus.
• Proficiency in Microsoft Office 365.

Nice to Have

• Familiarity with Project Management
• Familiarity with Customer Service
• Familiarity with Manufacturing Medical Devices

Equal Opportunity Employer

Medical Murray is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.