Lead Teller, Credit Union

Job Summary Under supervision, this position is responsible for providing effective service to Credit Union members by acquiring and retaining the knowledge required to process all transactions in an accurate, timely and courteous manner; setting up savings and checking accounts. This client‑facing role requires in‑office visibility five days per week (Monday‑Friday). Sponsorship will not be offered either now or in the future. Job Requirements High School Diploma or G.E.D. 3 years of direct experience in a bank or credit union. Knowledge of BSA (Bank Secrecy Act), OFAC (Office of Foreign Assets Control), money laundering and primary bank regulations. Knowledge of deposit operations and policies and procedures. PC proficiency including Word, Excel, internet and Outlook. Strong organizational skills to prioritize tasks and meet deadlines. Analytical skills including troubleshooting and problem solving. Time management experience in meeting deadlines. Clear and concise interpersonal, verbal and written communication skills. Detail oriented and maintain an extremely high level of confidentiality. Preferred Requirements Associate Degree in Finance or Accounting. Knowledge of Velocity or ShareTec systems. Experience in a call center environment. Ten‑key / calculator experience. Key Functions Provide a variety of services (e.g., cash and check transactions, membership enrollments and changes, bank checks, gift cards, stop payments, IRA’s, etc.) to Credit Union members in an effective manner. Perform all duties related to checking accounts, i.e., setting up accounts, ordering checks, ordering debit/ATM cards, assisting members with inquiries regarding checking account activities. Carry out activities necessary to conduct business each day (e.g., cash on hand, cash on hand transaction verification and balancing, error identification and correction, etc.). Prepare bank deposit at close of day. Respond to internal and external inquiries concerning Credit Union matters (loan information, account information, verification, etc.). Maintain all files examined annually by the State or Federal Examiner and Supervisory Committee. Communicate and interact effectively and professionally with co‑workers, management, customers, etc. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. Maintain complete confidentiality of company business. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested. Responsible for daily opening and/or closing of credit union office; control, operation, security and balancing of cash and checks; end of day processing and back‑up reporting; ordering and verifying cash, filling teller cash orders, maintaining full vault/office security and balancing vault cash nightly. Assist tellers with overrides, approve member exceptions and authorize service fee refunds to members. Research, verify and correct employee errors. Complete required CTRs/SARS under BSA. Responsible for records retention and forwarding to storage. Open and maintain new accounts ensuring appropriate documentation is obtained and processed correctly. Investigate teller differences and institute corrective flow of work. Handle phones, in‑person, e‑mail, online banking and written requests from members for transfer of shares to loan payments, share withdrawals, check requests, debit card inquiries, and other requests received by members. Assure appropriate records are maintained. Maintain knowledge of state and federal regulations applicable to the new accounts and teller area. Actively participate in all credit union promotions. Perform teller cash drawer and vault audits. Train and cross‑train tellers and member services representative in all phases of their particular job to ensure quality services to members. Pay Transparency Statement At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. We offer health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, and other incentives. Learn more about our benefit offerings by visiting Compensation varies depending on skill, education, knowledge and experience. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan. Employment Statement We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $18.46 - $37.84 (exact compensation may vary based on skills, experience and location). #J-18808-Ljbffr Health Care Service Corp.