Senior Customer Support Engineer- Analytical Labs

Senior Customer Support Engineer- Analytical LabsWhen joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.Location(s): Cambridge, MAJob DescriptionJob Summary:Every day, PerkinElmer Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support. As a Senior Service Team Member, you will represent the face of PerkinElmer and drive best-in-class customer service, responsiveness, and professionalism.Job Responsibilities:Install, maintain, validate and repair Thermo Vanquish LC systems (Horizon, Flex, Core, and Neo) and Mass Spectrometers, primarily Orbitrap systems (Exploris, Astral, Exactive, and all Tribrid lines).Serve as primary support for the Site Leader for the overall operation of the site.This role will require a high level of self-management and completion of objectives.Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols.Deliver customer familiarization for instrument operation and maintenance to support customer instrumentation, primarily focused on departmental LC and mass spectrophotometer instrumentation and program requirements.Communicate service offerings including training, support, software, laboratory services products and field upgradesPartner with our customers to understand their analytical workflow and applications, and enhance the existing LAMP program offeringsDemonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standardsContribute to account profitability through efficient execution and service deliveryPerform timely uploads and downloads of required service data to ensure the integrity of service system(s)Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.Proactively develop technical and soft skills to maintain and enhance PerkinElmer's value proposition to the customerEnhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification processSeek higher level certification through participation in company sponsored training & development offeringsComplete all administrative tasks to include but not limited to time reporting, assigned training, etc.Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.Critical SkillsMust have extremely high skillset in Reverse phase and Normal Phase chromatography and be a subject matter expert in Waters Acquity and Alliance platforms. Other analytical platforms are a bonusStrong interpersonal skills; strong team player with customer satisfaction focusAbility to follow written and verbal directionsRead and understand technical bulletins and service manualsWork under time constraintsMaintain alertness and concentrationWork safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautionsAbility to operate personal computer to enter data and generate reportsOutstanding interpersonal, written, and verbal skills demonstrating the ability to communicate information clearly and accurately with others in a clear and concise manner.Basic Qualifications:Bachelor's degree in applied science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment ORAssociate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment ORHigh School Diploma plus 10+ years direct experience with repair of laboratory equipmentPreferred Qualifications:Experience using Microsoft 365Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control softwareAbility to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base.Must have a valid driver's license. While performing the duties of this position you must always maintain safe motor vehicle operationVendor issued certification on relevant laboratory equipmentKnowledge of laboratory safety practices as defined by the Company and/or the customer's site safety codeExperience with TSQ's (triple quads), ISQ's (single quads), and Stellar MSThe annual compensation range for this full-time position is $80,000 to $100,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce. PerkinElmer