Service Manager

Service Manager Position

Now hiring an experienced Service Manager in Midland, TX.

Service Manager Minimum Qualifications:

• High School Diploma or Equivalent
• Five (5) years experience as a service technician (Construction equipment)
• Two (2) years as a lead man or service department supervisor
• Formal training in management concepts and procedures through colleges, workshops, or seminars

This is a fulltime, permanent opportunity which offers full benefits. Company likes to promote from within and some employees have been there 12+ years.

General Overview:

• Develops annual goals and objectives for the service department to include expected billings for labor based on sales estimates, rental contracts, and equipment sales
• Ensures the appropriate service is performed
• Oversees product service managers and all branch service personnel; ensures all personnel actions are appropriate and timely, including performance reviews and disciplinary measures; fosters good employee morale by personal contact and timely follow-up on employee suggestions and issues or concerns
• Provides that proper records, reports, and procedures are established and followed concerning all service work
• Controls time spent on servicing machines to ensure maximum efficiency & productivity
• Ensures that necessary shop tools and equipment are available and maintained in good order
• Organizes and conducts training programs and meetings for staff and customers, either as a company function or in conjunction with manufacturers' service representatives
• Periodically evaluates the performance of the service department against planned goals and objectives and adjusts accordingly
• Works with the sales department to evaluate used equipment for trade-in; performs emergency service work as appropriate
• Assists in transporting and setting up equipment at shows, exhibits, demonstrations, etc.
• Fosters good working relations with the Parts department and ensures proper procedures, records, and reports are in order
• Makes recommendations regarding the purchase of service vehicles, maintains the fleet in proper mechanical condition, and supervises the economical use of vehicles in the performance of service work