Operations Quality & Continuous Improvement Supervisor

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

Drive Excellence. Lead Change. Make an Impact.


CHEP, a global leader in sustainable supply chain solutions, is seeking a passionate Operations Quality & Continuous Improvement Supervisor to join our Pendergrass, GA team.


In this pivotal role, you’ll lead quality initiatives, champion continuous improvement, and collaborate across departments to deliver exceptional customer outcomes. You’ll be hands-on in mentoring your team, optimizing plant performance, and ensuring compliance with global standards—all while contributing to a culture of safety and innovation.

Key Responsibilities May Include:

• Drive continuous improvement initiatives targeting key performance indicators (KPIs) to ensure that plant quality control meets or exceeds targets.
• Lead, organize, and report on group projects focused on enhancing quality systems and implementing continuous process improvements.
• Supervise, mentor, and coach quality department employees, addressing employee relations issues, and fostering a collaborative work environment.
• Partner with the Plant Manager to provide leadership in recruiting, training, developing, and evaluating the quality team to ensure effective execution of responsibilities.
• Ensure consistent execution of Standard Operating Procedures (SOPs) across the plant in compliance with the Quality Management System (QMS) and other relevant standards.
• Support cost and yield performance by overseeing quality-related aspects of the plant, in consultation with the Plant Manager, and contribute to the plant's overall profitability.
• Collaborate with Health, Safety, and Environment (HSE) teams to promote and drive safety improvements across the plant, supporting the Zero Harm initiative.

The Plant Quality and Continuous Improvement Supervisor is responsible for assisting the Plant Manager in managing total plant Quality, driving Continuous Improvement and delivering superior customer experience by driving results in the key areas of service, quality, and continuous improvement.

Key Accountabilities - What you will do: 

• Develops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator goals.

• Supervise and coordinate the work of all quality department employees.

• Provide hands-on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations issues

• Drives compliance of CHEP quality guidelines at the service center.

• In partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activities.

• Collaborates with plant leadership to ensure compliance to established policies.

• Ensure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Chain.

• Support cost control initiatives and process control within the Plant.

• Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plan in partnership with the overall P&L of the Plant.

• Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitability.

• Ensure compliance through teamwork for all Standard Operating Procedures within the Plant.

• Manages and ensures proper documentation of all quality related documents for all plant personnel.

• Develop, lead, organize group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverables.

• Partners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organization.

• Collaborates with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Plant.

• Conduct and lead Train the Trainer program for all training personnel as it relates to quality.

Qualifications 

• Bachelor’s degree is preferred OR relevant business experience

Experience-What You will bring: 

• 3-5 years’ experience in Quality Assurance or Continuous improvement specialized role.

• Lean Six Sigma certification(s) preferred

• Prior experience in a plant or quality supervisory role

• Strong customer focus orientation.

• Demonstrated ability to work in a challenging environment.

• Ability to lead a team.

• Ability to give and receive constructive feedback.

• Demonstrated ability to work cross-functionally.

• Understanding of supply chain practices and metrics.

• Knowledge of manufacturing operations, training quality and production employees.

• Knowledge and experience of quality control program implementation.

• Basic knowledge of OSHA standards.

• 3+ year’s line leadership experience.

• Demonstrated ability to communicate effectively with Director and above level leadership.

Skills and Knowledge 

• Proven ability to get results through mentoring skills - effective coaching, facilitation & presentation

• Strong communication skills

• Excellent problem-solving skills and strategic thinking ability.

• Data analysis

• Critical thinking

• Organizational and time management skills

• Strong MS Office knowledge and skills including Excel, Word and PowerPoint

• Quality Mindset

• Coaching and delegation

• Conflict Management

What we Offer:

• Competitive Pay w/ Shift Differential

• Benefits Day 1!

• 401K w/ company match (up to 4%)

• FREE company-paid vision, short-term disability, and life insurance!!

• FREE company-provided PPE and safety equipment

• Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!

Salary Range for this role: $62,000 - $85,000

Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy. Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.

Remote Type

Not Remote

Skills to succeed in the role

Coaching, Collaboration, Disruptive Thinking, Feedback, Inclusive Leadership, Leading Change, Leading Customer Centric Teams, Mentorship, Motivating Teams, Prioritization, Self-Awareness

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at View email address on click.appcast.io.