IT Support Specialist

IT Support Specialist

Life Line Screening is looking for a IT Support Specialist to join our fast-paced environment in a nationwide, growing organization. This individual will be responsible to provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and ensure the smooth operation of the IT infrastructure. This is a hybrid schedule, requiring two working days per week in our Independence, OH offices.

What you'll do:

• Provide timely and effective support to end-users, addressing hardware and software issues.

• Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications.

• Diagnose and resolve technical issues related to hardware, software, and network connectivity.

• Collaborate with other IT team members to escalate and resolve complex problems.

• Document troubleshooting steps and resolutions for future reference.

• Manage inventory of hardware and software assets.

• Coordinate with vendors for hardware and software procurement.

• Install, upgrade, and configure software applications.

• Maintain accurate documentation of IT processes, procedures, and configurations.

• Create user guides and manuals to facilitate end-user understanding.

• Provide training and guidance to end-users on the use of IT systems and applications.

• Conduct workshops or training sessions to enhance the overall digital literacy of the organization.

• Collaborate with other IT team members and departments to implement technology solutions.

• Communicate effectively with non-technical users to understand and address their needs.

What you'll need to be successful in this role:

• Associate’s Degree in Information Technology or a related field (or equivalent work experience).

• 1-year experience in technical support (preferred)

• Ability to work independently and collaboratively in a team.

• Strong awareness and understanding to maintain customer confidentiality.

• Effective interpersonal, verbal, and written communication skills

• Efficient problem-solving skills

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Life Line Screening is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen.

Privacy Notice to California Applicants

Powered by JazzHR