Supplemental - Enrollment Services Assistant

Job TitleThis individual will provide various enrollment services functions, including customer service for students, prospective students, and other staff members.SummaryThis position requires basic customer service experience with the ability to multi-task in a busy work environment. The ideal candidate will be able to handle challenging situations in order to assist our customers in a professional and positive manner. This individual will be able to discern when a referral is needed to another staff member who is responsible for the area of expertise needed.QualificationsRequired:High school diploma or GEDMinimum one year of office experienceCustomer Service experienceComputer skills, including knowledge of and the ability to use the Internet, email, and calendaring softwarePreferred:Post-secondary coursework in business-related field preferredCashiering or accounting experienceExperience with Microsoft Word and ExcelGeneral database experienceEssential ResponsibilitiesFront Desk ResponsibilitiesAnswer phone calls, assist walk-in customers, and respond to email inquiries through main office emailProvide appropriate forms to students and assist with completionReceive forms from students (in person, mail, email and fax), review for completion, copy as needed, log in as received into Banner, and file in appropriate files for scanning and indexingExamine student records in Banner to answer inquiries and provide information to students and other authorized personsTake payments including tuition and fees, EES classes, housing related fees and deposits, flight fees, departmental deposits, etc.Provide parking tagsProvide basic admissions and financial aid information to students, including but not limited to: status of their admission or aid application, coaching on forms, explanations of NMC and Federal policies, and how these policies apply to the particular student's situationProvide basic billing information to students, including but not limited to: status of their account, collection issues, 3rd party contracts, coaching on forms, basic explanations of NMC policies, and how these policies apply to the particular student's situationProvide basic records and registration assistance, including, but not limited to: assist with adds/drops and print schedules, distribute and accept basic forms, basic explanations of NMC policies, and how these policies apply to the particular student's situationAssist and train students to use NMC Self-Service and Federal websites to access information, handle transactions, and print documentsRefer students and others to specialist staff and to other NMC departments and external agencies for in-depth questions or analysisTransfer calls, take messages, and set up appointments as neededGeneral Office ResponsibilitiesScan and index documents to student records.Make reminder calls to studentsOpen, sort, and distribute mailAssemble packets for presentations, orientations, handouts, and mailingsAssist with events, which may include orientation, graduation, and outreach eventsProvide administrative supportDetailed data entry and processing in student databaseWork EnvironmentTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals (Federal Financial Aid Handbook). Ability to write routine reports and correspondence. Ability to speak effectively before groups of students or employees of organization.Mathematical SkillsAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning AbilityAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Additional InformationThis position is hired through a third-party staffing agency EduStaff. If selected, you will be required to complete the requirements of both NMC and EduStaff.BenefitsEligible for a discounted membership to NMC's fitness center $49 for an entire year!Free Admission to the Dennos (First year to include entire family)10% discount in the museums gift shop10% discount in the Bookstore, excludes textbooks