Community Support Team (CST) Certified Recovery Support Specialist

Job Description

Job Description

If asked to describe the culture at Metropolitan Family Services, we could do that in one word: COMMUNITY ! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.  

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you! 

We are currently looking to fill a Community Support Team (CST) Certified Recovery Support Specialist at our Merrionette Park office.

Salary: The average starting salary for this position will fall in the range of $43,000-$48,000 annually. Where candidates fall in this range will be based on skill and experience level. Final salary will be determined based on years of experience, licensure level, and relevant credentials.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Peer Mentoring & Engagement: Build trusting, mutual relationships with clients through appropriate self-disclosure of your own recovery journey. 
• System Navigation: Assist clients in accessing services within the CCBHC and externally. 
• Recovery Planning: Help clients develop Wellness Recovery Action Plans (WRAP) and identify personal strengths to drive their treatment.  
• Provides information to clients and family members on mental illness, recovery and wellness, treatment options, and resources. 
• Advocacy: Serve as a bridge between the client and the clinical team, ensuring the client's choices define their care process. 
• Community Outreach: Partners with local community-based organizations to educate the community on CCBHC services and facilitate "warm hand-offs" into care. 
• Crisis Support: Utilize de-escalation techniques and trauma-informed support with clients during mental health crises. 
• Documentation: Maintain accurate, HIPAA-compliant records of peer interactions in the Electronic Health Record (EHR) system. 
• Assists CCBHC clients and people the client/family identifies as their supports (with appropriate consent) e.g., significant others, parents, family, caregiver in their understanding the impact of mental health issues/symptoms and achieving the best possible outcomes for themselves/family member. 
• Works collaboratively within a team to provide a full range of services including mental health, substance use/abuse, physical health, case management and other social determinants of health support. Co-facilitates groups as requested. Provides medication monitoring and/or training to clients. 
• Spearheads community support interventions to facilitate illness self-management, skill building, identification and use of natural supports, and use of community resources. 
• Reviews results of client assessments/screenings and symptom checklists and supports clients when needed to complete symptom checklist. 
• Conducts outreach and engagement for clients who may not be engaged in care.  
• Participates in team meetings, and huddles. 
• Supports clients when transitioning to another level of care. 
• Maintains awareness of community resources and works to ensure service delivery maximizes available resources and services available within MFS and the community, as appropriate. 
• Prioritizes activities in collaboration with the supervisor to optimize client service delivery and achieve performance expectations. 
• Recognizes when to ask for help to maintain their own wellness plan. 
• Maximizes opportunities to expand knowledge and skills, and utilizes techniques learned. 
• Provides consultation to agency staff and the community, as needed, utilizing expert skills in training, conducting seminars, and working on special projects, as requested. 
• May serve on agency-wide committees and work groups or on community committees, as approved by supervisor and agency leadership. 
• Must work some evenings, weekends and on-call 
• Other duties as assigned. 

REQUIRED EDUCATION, CERTIFICATIONS, CREDENTIALS and/or EXPERIENCE :   

• High school diploma, GED, or above. 
• Personal experience with mental health and/or substance use recovery 
• Must hold or be eligible to obtain the Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS) credential from the Illinois Certification Board (ICB) within 12 months of hire. 
• Final salary will be determined based on years of experience, licensure level, and relevant credentials. 

ADDITIONAL REQUIREMENTS:

• Satisfactorily pass all relevant screening and criminal background checks.

TRANSPORTATION/TRAVEL REQUIREMENTS:

• Driving for work required with transportation of clients preferred in a personally owned vehicle. 

PHYSICAL DEMANDS:   

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here !  

Some highlights include:

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered!  

• Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.