SERVICE BDC REP

Service BDC Representative / Receptionist

Lehighton Kia is seeking a reliable and customer-focused Service BDC Representative to support our service department. This position plays a key role in handling customer communication, scheduling service appointments, assisting with reception duties, and ensuring a smooth check-in and check-out experience for all service customers.

Key Responsibilities:

• Handle inbound and outbound calls for the service department
• Schedule and confirm service appointments
• Follow up with customers regarding upcoming and missed appointments
• Greet customers and assist with reception responsibilities
• Support service advisors with customer communication
• Assist with customer check-in and check-out processes
• Maintain accurate records in the CRM system
• Provide a high level of customer service at all times

Qualifications:

• Strong communication and phone skills
• Organized and detail-oriented
• Ability to multitask in a fast-paced environment
• Customer service experience preferred
• Basic computer skills required
• Automotive experience is a plus, but not required

Schedule:

• Full-time position
• Sundays off

Compensation & Benefits:

• Competitive hourly pay
• Performance-based incentives available
• Paid time off
• Opportunities for growth within the company

Equal Opportunity Employer:

Rosado Group Dealerships provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rosado Group Dealerships complies with applicable state and local laws governing nondiscrimination in employment at every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Rosado Group Dealerships expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rosado Group Dealerships' employees to perform their job duties may result in disciplinary action up to and including discharge.