Medical Support Assistant (Advanced)

Job Title

Administrative Subject Matter Expert

Job Description

Primary Duties - Perform duties at an advanced level, serving as the administrative subject matter expert within the Community Care team. Maintain effective communication with patients, interdisciplinary care teams, community providers, third-party administrators, and other VA facilities. Facilitate and process secure messages; notify patients of community care appointments and manage tracking systems for follow-up care. Participate in team huddles and meetings to plan and coordinate community care; set priorities and adjust workflow to meet patient and team needs. Monitor third-party systems to ensure readiness for procedures; manage electronic wait lists and validate scheduling accuracy. Schedule new and established appointments according to VA timeliness standards and clinical guidelines. Educate community providers about VA Community Care Program processes, policies, and contingency plans. Perform administrative duties using VA databases to extract, organize, and track patient and provider metrics; support quality improvement initiatives. Process incoming medical records from non-VA providers and ensure accurate integration into VA medical records. Manage appointment coordination, gather and update demographic information, enter data, and assist with resolving administrative concerns. Provide customer service in a courteous, tactful, and respectful manner while supporting VA mission goals.

Work Schedule: 8:00am - 4:30pm, Monday - Friday

Relocation/Recruitment Incentives: Not Authorized