Security Operations Specialist

Security Operations Specialist

C.H. Robinson is seeking a Security Operations Specialist to join our team. In this role you will support the safe and secure transportation of high-value freight. You will oversee day-to-day security operations, coordinate security escorts, conduct shipment risk assessments, and apply security protocols to protect goods in transit. You will partner closely with internal teams and external security partners to maintain high standards of safety, risk management, and customer service.

This is a hybrid position based in our Downers Grove, IL location.

Duties And Responsibilities

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Protects the integrity of high-value products being shipped by consistently applying established security processes and protocols.
• Liaises with local law enforcement, security contractors, and external partners to address security concerns and strengthen transport operations.
• Continuously monitors high-value freight during transit using surveillance systems, GPS tracking, and other tools to detect and escalate irregularities timely.
• Completes required data entry and confirms key Security Operations milestones, including departure, arrival, PODs, and related updates, using McLeod and other systems.
• Ensures required paperwork, including temperature downloads, pictures, PODs, and other supporting documents, is uploaded to load documents and customer records to support billing completion.
• Conducts shipment risk assessments to identify potential security threats and vulnerabilities along transportation routes.
• Handles escalations related to suspicious activity involving customer freight.
• Updates customer portals according to customer requirements.
• Attends required training and staff meetings.
• Maintains a safe working environment through accident prevention, equipment preservation, and safe working practices.
• Maintains a positive and professional demeanor with customers, visitors, and co-workers.
• Adheres to applicable policies and procedures.

Qualifications

Required:

• 1 year of security, compliance, and/or customer service experience.
• 1 year of logistics experience.
• Ability to multitask under pressure while maintaining accuracy and attention to detail.
• Ability to understand and communicate drivers' temperature requirements, mileage, and hours of service during transit.
• Working knowledge of Microsoft Office and Teams.

Preferred:

• Bachelor's degree in supply chain or related field.
• Knowledge of TSA and GDP practices.
• Clear and confident verbal and written communication skills.
• Analytical approach to problem solving.
• Ability to work independently in a team-oriented environment.
• Experience with conflict resolution and escalated issue management.
• Demonstrated emotional intelligence and professional judgment.
• Advanced knowledge of the supply chain industry, including regulations and customer requirements.
• Values a diverse and inclusive work environment.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$29.18 - $46.25

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

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Benefits

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include
• • Prescription drug coverage
  • Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities