Account Recovery Specialist

Optimal C are is where your dedication meets a rewarding career.

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

About the Role

Support the financial recovery process that helps ensure accurate, timely resolution of outstanding patient and payer accounts across Optimal Care. As an Account Recovery Specialist, you'll coordinate with internal teams, patients, insurance representatives, providers, and other external partners to gather information, resolve outstanding issues, and keep account-related processes moving forward. You'll work across Home Health, Hospice, and Physician Services, managing detailed documentation and multiple priorities while maintaining confidentiality and providing professional, responsive service.

This role is ideal for a highly organized, detail-oriented professional who enjoys problem-solving, follow-up, and working through complex issues to reach resolution. You'll manage account-related communications and documentation, research and resolve outstanding items, coordinate with internal departments and external partners, maintain accurate records, and ensure follow-up is completed in a timely manner. By staying proactive, communicating clearly, and maintaining strong attention to detail, you'll help improve recovery outcomes while supporting efficient operations across the organization.

Location

• Office Location: 24255 W 13 Mile Rd. Suite 210, Bingham Farms MI, 48025

Hours

• Monday to Friday, 8 a.m. to 5 p.m.

Required Qualifications

• High School Diploma or GED equivalent
• Minimum 1 year of experience in an administrative/clerical setting
• Reliable transportation, valid driver’s license, and valid automobile insurance coverage

Preferred Qualifications

• Associate Degree preferred

Essential Skills and Competencies

• Interpersonal skills and ability to communicate effectively with staff
• Demonstrate problem-solving skills, organizational skills and attention to detail
• Must have strong verbal and written communication skills
• Ability to operate computer equipment, Excel, Outlook, Word, Fax, and photocopy machines

Pay Range

$17—$23 USD

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.