Call Center Manager

Job Description

Job Description

Salary: Starting from $65,000 + bonuses

Youre the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. Weve been at this a long time.Youve probably seen our trucks and our ads. What you dont know is what its like to be a part of a team like this. How much you feel appreciated when you dont cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that youre the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose Drain Right Services, Inc.

• Competitive pay
• Medical Insurance health, dental, vision.
• Work life balance PTO, vacation/sick time.
• 401k Plan with a 4% match.
• PAID TRAINING through Nexstar home services.

The Big Task

You will lead a staff of Customer Services Reps and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.

Key Sub Tasks

• Lead and train staff on the best ways to convert calls into booked service appointments.
• Manage dispatch to ensure the right technicians are matched to every job.
• Author and refine call scripts so theyre clear, compelling and result in more appointments.
• Become an expert of your market, know the customer needs and how best to engage them.
• Monitor performance of staff, review recorded calls and advise them on how to promote sales.
• Formalize a coaching and training platform thats cost effective and measurable.
• Show employees how their individual contributions matter to the companys success.
• Ensure sufficient staffing to match the business demand and seasonal spikes.

Desired Skills and Experience

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

If you want to be part of something bigger than just a job make this career move and find exactly what youre looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Drain Right by visiting:

Equal Opportunity Employer