Senior Medicaid Business Analyst (Configuration & Policy)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Senior Medicaid Business Analyst (Configuration & Policy) at Gainwell, supports business, policy, and technical execution across one or more functional domains within MMIS Medicaid Management Information Systems (MMIS) and/or the Medicaid Pharmacy environment. Supported domains may include Member, Provider, Claims (Medicaid, Dental and/or Pharmacy), Finance, Plan and Care Management, and Business Relationship Management.

This role supports end‑to‑end domain delivery by translating state and federal Medicaid policy and program requirements into product features, system configuration, and design artifacts. The Business Analyst works closely with the Domain Lead , Technical Analysts , and cross‑functional teams and acts as a domain and policy subject ‑ matter expert (SME) to ensure successful implementation and operational readiness.

Your role in our mission

Requirements & Design

• Acts as the primary Domain SME , serving as a trusted advisor to the Engagement Lead (EL) on business processes and associated regulatory and operational impacts.
• Ensures compliance alignment by validating that solution design and configuration conform to CMS guidance, state policy, and documented business rules .
• Supports the EL with in‑scope negotiations and change control , providing domain expertise to assess scope trade‑offs and the functional, regulatory, and operational impacts of change requests.
• Lead and participate in collaborative requirements and design sessions with clients and internal teams to validate functional and technical needs.
• Interpret state and federal Medicaid policy, regulations, and program rules and translate them into product features, system configuration, business rules, and design artifacts.
• Serve as a policy and domain SME , supporting the Domain Lead with analysis, interpretation, and solution recommendations.
• Develop and maintain domain design documentation, with the Design Document as a core deliverable , covering workflows, interfaces, X12 EDI transactions, letters, and reports.
• Ensure accuracy, completeness, and traceability of requirements and acceptance criteria.
• Document and communicate domain‑level decisions, risks, assumptions, and dependencies, assessing downstream impacts.

Build / Configuration

• Support domain‑specific configuration and implementation activities within Design, Development, and Implementation (DDI) projects.
• Responsible for configuration and partner with technical teams to ensure solutions align with approved design documentation, Medicaid policy interpretation, and documented business rules
• Key configurations include but not limited to:
  • Claims: Edits, pricing, benefit limits,, adjudication logic
  • Plan: Contracts, benefits, programs, fee schedules
  • Provider: Provider types, specialties, contracts, enrollment, credentialing
  • Member: Eligibility, benefits, benefit plans, demographic
  • Pharmacy: RX benefits, RX claims processing

Testing

• Review test cases to ensure alignment with requirements, policy interpretation, and acceptance criteria.
• Provide domain SME support during System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Support defect analysis, root‑cause investigation, resolution, retesting, and functional readiness validation.

Operational Readiness & Deployment

• Support operational readiness activities, including environment, data, process, and staffing readiness.
• Provide domain and policy input for Operational Readiness Reviews (ORR), parallel testing, and performance testing.
• Support cutover preparation, transition to operations, and hypercare activities.

Collaboration & Client Engagement

• Work closely with the Domain Lead and Technical Analysts , acting as a trusted domain and policy SME.
• Lead and support client communication , including requirement discussions, design reviews, and issue resolution.
• Plan and deliver functional demos and solution walkthroughs to showcase product features and validate alignment with client requirements.
• Facilitate and participate in collaborative working sessions with business stakeholders, configuration teams, and technical teams.
• Support documentation, knowledge transfer, and ongoing operational support.

What we're looking for

• Bachelor’s degree in Computer Science, Information Systems, Health Informatics, or a related field.
• 5 to 8 years of hands ‑ on experience supporting healthcare system implementations , including MMIS solutions and Medicaid Pharmacy platforms.
• Experience with QNXT similar healthcare provider/claims management systems.
• Strong knowledge of state and federal Medicaid policy, regulations, and program rules (required).
• Strong understanding of Medicaid domains, including claims, member, provider, and prior authorization processes.
• Demonstrated experience translating policy and program rules into system requirements, configuration support, and design artifacts.
• Strong knowledge of SQL is required , particularly for data analysis and validation.
• Strong client communication skills , with experience interacting directly with business stakeholders.
• Proven ability to lead or support functional demonstrations, walkthroughs, and collaborative working sessions .
• Strong documentation, facilitation, and analytical skills.
• Experience working in SDLC and Agile delivery environments.

Preferred Qualifications

• Knowledge of MITA (Medicaid Information Technology Architecture) .
• Experience with system integrations, EDI/X12 transactions, analytics, and reporting.
• Familiarity with state and federal healthcare regulations and compliance standards

What you should expect in this role

• Fully remote options from most US locations and territories
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• Photo will be taken during screening for verification in all steps of the recruitment process.
• This posting is intended for pipelining. This is a developing position therefore the job description is subject to change.
• #LI-HC1

Please ensure you join all screenings, interviews and meetings from a quiet location with a stable internet connection.

Video is required for screenings and interviews, so please test your camera and microphone in advance.

Do not use AI tools, virtual backgrounds/filters, or visual enhancements during the interview.

The pay range for this position is $69,400 - $99,200 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.