Retail District Manager

Are you right for Goodwill?


Uncover the vibrant life of the Sonoran Desert, where Tucson showcases just how dynamic and diverse a desert ecosystem can be. Surround yourself with sweeping landscapes as you hike the rugged mountain ranges encircling the Old Pueblo or meander through serene wilderness preserves and parks. From the cascading landscape of Sabino Canyon to the towering saguaro cacti of Saguaro National Forest, and the cool pine and aspen groves of Mt. Lemmon, the American Southwest reveals its breathtaking beauty at every turn.

For over five decades, Goodwill of Southern Arizona has been dedicated to helping individuals in our region overcome employment barriers through job training, career services, and community support. When you join our team, you're not just starting a job-you're becoming part of a mission-driven organization committed to creating lasting change. If you're inspired by the idea of helping others achieve independence and success through meaningful work, we invite you to explore a fulfilling career with us.

How this role supports our mission:


The Retail District Manager provides strategic direction and oversees operations of multiple retail stores in a designated region. Leads Store Managers and Managers in Training in the region with the goal of improving operations, productivity, sales, and financial performance. Ensures the highest level of customer service, oversees talent management and communication, enforces policies and procedures, and maximizes the workforce to achieve optimum results.

As a key member of the leadership team, the DM fosters a high-performance culture rooted in accountability, inclusion, and purpose-driven service. By cultivating strong, collaborative teams and an engaged workforce across all assigned retail locations, this leader ensures that our values are reflected in every aspect of our operations.

What we require from you:

Special requirements:

• 7 years' work experience in Retail Management within a multiple store organization and Retail Buying, preferably thrift, or any combination of education and experience
• Five (5) years' multi-unit supervisory experience.
• Ability to supervise training for a minimum of 60 people.
• Requires ability to effectively supervise, train, motivate, evaluate, coach and administer discipline.

Additional Requirements:

• Ability and willingness to perform all job tasks with a positive attitude.
• Communicate in an honest, polite, and well-intentioned manner.
• Demonstrate Company's Values at all times.
• Provide hands-on training: In the retail area to enhance the marketing of each item with effective visual displays; In the retail area to effectively increase the sales of goods per retail square foot; In the production areas in accordance with Kaizen procedures to increase donation flow.
• Ensure compliance with and the advancement of the Retail Training Program.
• Main focus will be on employees; hiring, training, communicating, directing and follow up.
• Develop daily/weekly/monthly schedule with the VP of Retail based on stores performance.
• Develop drive-up donations, utilizing the most efficient means for handling the donations and assisting the donors.
• Submit daily/weekly/monthly progress reports/audits to the VP of Retail.
• Minimum work week is 45 hours; weekends and nights as needed or requested by supervisor.
• Knowledgeable of labor laws.
• Proficient in basic computer skills, including familiarity with the Microsoft suite of products.
• Ability to learn other computer programs, including but not limited to, timekeeping and point of sale systems.
• Requires strong mathematical and analytical skills.
• Requires an understanding of profit and loss statement, sales and cost management, ability to control expenses, including payroll, and ability to achieve targeted revenue goals.
• Ability to lift minimum of 30 pounds, stand for long periods at a time; bend, reach and stretch repeatedly during a shift.
• Maintains confidentiality of information related to operations, financial matters and personnel matters.
• Ability to work independently, with minimum supervision.
• Ability to be flexible and adapt to changing priorities and environments.
• Ability to read, write, and speak English; follow written and verbal instruction.
• Possess current AZ driver's license, and personal transportation with proof of auto insurance

Employee Benefits:

Paid Time Off (PTO)


Paid Sick Leave


Medical, dental, and vision insurance

Life Insurance


Long- and Short-term Disability


Identity Theft Protection

Prepaid Legal


403(b) retirement plan


30% employee discount


Criminal background screenings will be conducted on all eligible candidates. Only convictions that could impact this position will be considered.

We encourage all bilingual candidates, national service members, veterans, and their family members to apply.

Location: Tucson, AZ