Air Logistics Operational Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As an Air Logistics Operational Care Specialist in Dulles, VA, you will play an important role in keeping international air freight shipments moving efficiently and on schedule. You will coordinate air import shipments, manage documentation, monitor cargo movement, and work closely with carriers, warehouses, and internal teams to resolve issues and meet customer requirements.

This is primarily an operations-focused position where your knowledge of air freight processes, attention to detail, and ability to manage multiple shipments will contribute directly to our team's success.

How you create impact

You will manage the operational side of air freight shipments, ensuring cargo is coordinated accurately, documentation is complete, and potential disruptions are addressed promptly.

• Coordinate air import shipments, including bookings, routing, documentation, and shipment execution

• Monitor shipment progress and provide timely updates in operational systems

• Identify shipment delays, documentation discrepancies, and other operational issues, taking appropriate action to resolve them

• Work closely with airlines, carriers, gateways, warehouses, customs teams, and other logistics partners to coordinate cargo movement

• Review shipment instructions to ensure routing, transit times, carrier selection, and customer requirements are met

• Prepare, review, and maintain accurate shipping documentation while ensuring compliance with air freight regulations

• Coordinate with Customer Care and other internal teams to communicate shipment updates and resolve operational concerns

• Support cost-effective transportation decisions by reviewing carrier rates, shipment costs, and routing options

• Maintain accurate shipment records, including operational milestones and financial information

• Identify opportunities to improve workflows, reduce delays, and increase operational efficiency

• Assist with the implementation of new customer accounts and support a smooth transition into daily operations

What we would like you to bring

You have hands-on experience in air freight operations and understand what it takes to coordinate international shipments accurately and efficiently. You are organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced logistics environment.

• At least 3 years of air logistics experience, preferably focused on air import shipments

• At least 2 years of experience in the freight forwarding industry

• Experience coordinating international air freight shipments, including bookings, documentation, tracking, and cargo movement

• Knowledge of air import procedures, shipping documentation, and regulatory requirements

• Experience working with airlines, carriers, freight forwarders, customs brokers, or other logistics partners

• Ability to identify and resolve shipment discrepancies, delays, and operational challenges

• Strong organizational skills and attention to detail

• Clear written and verbal communication skills

• Ability to manage multiple shipments and competing deadlines while maintaining accuracy

• Comfortable working with freight forwarding systems and Microsoft Office applications

• Collaborative, dependable approach with a strong commitment to customer service and operational excellence

Experience with CargoWise or similar freight forwarding systems is beneficial.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

This position has a starting salary of $60,000 annually, paid on an hourly basis, with flexibility for higher compensation based on experience and qualifications. Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary based on a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.