Team Lead - Entry Level

Sterling Search Partners is helping a rapidly growing client with its search for a Crew Leader. The Crew Leader is at the forefront of the operations, leading a dedicated team of professional people to accomplish the companies mission.

DUTIES AND RESPONSIBILITIES

Leadership and Supervision

• Leads and supervises a team of movers during all stages of the moving process
• Provides clear instructions, guidance, and support to ensure the team works cohesively and efficiently

Job Planning and Coordination

• Plans and coordinates assignments
• Allocates tasks based on team members' strengths and expertise

Customer Service

• Interacts with customers professionally and addresses any concerns or questions
• Ensures a high level of customer satisfaction through effective communication and service delivery

Safety Compliance

• Enforces safety protocols and ensures all team members adhere to safety guideline
• Conducts regular safety huddle-up meetings and training sessions to promote a safe working environment

Equipment Maintenance

• Supervises and participates in the maintenance and cleanliness of equipment and vehicle
• Reports any equipment malfunctions and coordinates repairs as needed

Inventory Management

• Manages inventory of packing supplies and ensures all equipment is properly utilized
• Conducts regular checks to account for all equipment and materials

Problem Solving

• Addresses and resolves any issues or challenges that may arise
• Communicates effectively with the operations team to find timely solutions

Team Building

• Responsible for boosting moral and motivating team
• Addresses any unsatisfactory associate behavior immediately and provides positive solutions to rectify the matter, reports to management any unresolved matter

Performs all other duties as assigned

QUALIFICATIONS

Education and/or Experience - High School Diploma (or GED or High School Equivalence Certificate) required

Language Skill s –Ability to read, analyze, and interpret common documents. Ability to respond to common inquiries or complaints from customers, management, and staff. Ability to effectively present information to management, staff, and customers. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, customers, and staff, etc.

Other Qualificatio ns - Valid driver’s license is required; Must be able to travel 50-70% of the time; Overnight stays may be necessary.