Housekeeping Rooms Coordinator

Company Description

Nestled on 145 beautiful, wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort is close to the action in Branson – "The Live Entertainment Capital of the World!" Help create remarkable guest experiences at our world-class resort, where guests can venture outside and take advantage of one of our many hiking trails to breathe in fresh air and admire the beautiful waterfalls, then relax in one of our spacious resort rooms. As one of the most beautiful Branson, Missouri, resorts, Westgate Branson Woods boasts the amenities travelers expect from a full-service resort hotel. As part of Westgate Resorts, recognized by U.S. News, as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Pay Rate: $21-$23/ hour - Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

The Rooms Coordinator will assist the Housekeeping Management team with daily operations, administrative support, and communication efforts to ensure guest rooms are prepared and available for arrivals while maintaining efficient department workflow.

As the Rooms Coordinator you will:

• Answer department phone calls using professional phone etiquette.
• Provide the Welcome Center and Front Desk with daily room inventory updates for guest arrivals.
• Process room status reports, housekeeping service reports, and clean room reports.
• Maintain organized filing systems and perform document copying and recordkeeping.
• Update and track room status in HotSOS and Fusin, including maintaining the property grid and room color-coding system.
• Communicate with the Front Desk regarding daily inventory needs, VIP arrivals, and housekeeping service requests.
• Coordinate with Housekeeping Managers and Supervisors on unexpected departures, VIP arrivals, pre-registered rooms, cleaning services, and hourly room readiness updates.
• Ensure owner units are inspected and ready for occupancy by established deadlines.
• Monitor room availability and maintain an adequate inventory of clean units for Front Desk operations.
• Assign guest rooms and work orders for the following day's housekeeping schedule.
• Distribute daily cleaning assignments, including mid-week services and special projects for housekeeping teams.
• Maintain accurate records of daily units cleaned and serviced by both internal housekeeping staff and external contractors.
• Support the department by ensuring timely communication, accurate reporting, and efficient coordination between Housekeeping, Front Desk, and resort operations teams.
• Other duties assigned by leadership team.

Qualifications

• High school diploma or General Education Degree (GED) required
• Minimum of three to six months of related administrative, housekeeping, hospitality, or customer service experience preferred
• Equivalent combination of education, training, and experience will be considered.
• Strong organizational, communication, and multitasking skills.
• Proficient in Microsoft Office and able to learn property management and housekeeping systems, including HotSOS and Fusin.
• Ability to work effectively in a fast-paced environment while maintaining accuracy and attention to detail.
• Professional telephone etiquette and customer service skills required.
• Ability to communicate effectively with guests, team members, management, and multiple departments
• Flexible schedule, including weekends and holidays, as business needs require.
• Westgate Resorts maintains a Smoke and Tobacco-Free workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate, except where prohibited by law.
• Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer .All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.