IT Help Desk Technician

Overview Cranial Technologies is dedicated to researching, diagnosing, and treating plagiocephaly. As an IT Helpdesk Technician you will support end users at our headquarters in Tempe, AZ. Responsibilities Respond to user issues via phone, ticketing system, Teams chat, self‑service portal, and remote desktop Imaging and configuration of new computer systems Troubleshoot networking, Windows desktop, and Office 365 issues Document work within the ticketing system and update knowledge‑base articles Contact vendor technical support for warranty and repairs Maintain software and hardware inventory Provide mandatory mandatory mandatory mand mandatory mandatory mandatory mand mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mandatory mandatory mandatory mandatory mandatory mandatory mandatory (Removed redundant or malformed text) Assist with technology projects as assigned On‑call as required (generally one week per month with limited overnight calls) Technical Requirements Experience supporting Windows 10/11 Familiarity with imaging Setup of new computers and mandatory mandatory mandatory mand mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mandatory mand mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mand mandatory mandatory mandatory mand mand mand mandatory mandatory mandatory mand mand mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mand mand mandatory mand mandatory mandatory mandatory mand mand mandatory mandatory mandatory mand mand mandatory mandatory mandatory mand mand mand mandatory mandatory mand mand mand mandatory mandatory mandatory mand mand mandatory mandatory mandatory mand mand mandatory mandatory mandatory mand mand mandatory mandatory mandatory mand mand mand Active Directory / Entra ID knowledge Network connectivity troubleshooting Office 365 management experience is a plus Ensure HIPAA compliance is maintained Skill and Education Requirements 1–3 years of recent, similar experience A+ certification is a plus Associate degree in information technology or related field desired Proficient knowledge of all desktop hardware, software, and applications Excellent problem‑solving, multitasking, prioritization, and communication skills Professional demeanor with a positive attitude and ability to thrive in a team environment Must be self‑motivated and able to lift 50 lbs Benefits Package Medical, vision, and dental insurance 401(k) retirement plan with company match 3.5 weeks paid time off + 7 paid company holidays Life insurance Short/long‑term disability insurance Salary range: $40,000–$55,000 (based on relevant skills and experience) Other Employment Information Applicants must be authorized to work for any employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment visa. Equal Employment Opportunity Cranial Technologies is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic. Days of service and time zones beyond the stated Eastern Time requirements are not required. The earliest morning shift support for Eastern Time zone clinics is essential. The position is on‑premises only. #J-18808-Ljbffr Cranial Technologies