Technical Operations Manager

Job TitleOur CompanyLancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worldwide, and give them a distinct advantage in the marketplace. We offer our teammates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We welcome talented, passionate, and highly motivated individuals to join our team.Job DescriptionResponsible for infield technical support and training for Lancer's full line of beverage and ice equipment as requested or required by Management, Sales, Engineering, and or customers.Essential FunctionsIdentify, establish, and manage a network of service companies in support of Lancer's full line of equipmentTrain and certify service company techniciansProvide technical support and guidance to Area Sales Manager, National Accounts, Technical staff, and customers' requestProvide sales support to Area Sales ManagerManage and assist with field test and evaluation of new and innovative productsManage and assist with major equipment installationsProvide engineering with details and evaluation of equipment failuresAssist with determination of warranty claimsKnowledge of Lancer Quality SystemsOther duties as assignedKnowledge, Skills, and AbilitiesHigh mechanical aptitude and technical ability. Thorough knowledge and understanding of beverage systems and components. Proficient in electrical and refrigeration operation and concepts to troubleshoot equipment. Ability to identify causes and solutions to equipment failures and or service issues. Excellent communication skills for effectively communicating technical and functional matters for the purpose of providing instruction in a classroom environment, as well as solving equipment operational and performance issues. Ability to work under pressure and effectively handle irate customers. Ability to travel and work in the field for extended periods of time. Good communication, verbal, written and interpersonal skills. Effective problem solving skills. Ability to communicate in Spanish is a plus. Ability to work with minimal supervision and meet deadlines. Value creation through Innovative thinking and Cost-reduction focus. Improvement of self and others through Leadership, Entrepreneurship, and Team Development. High level of Motivation as demonstrated through Initiative, Personal Accountability, and Results Orientation. Effectiveness through Customer Focus, Teamwork, and Continuous Learning drive.Education and ExperienceHigh School diploma required; 2 years of technical school preferred. 2 years of field technical support experience preferred. 2 years of technical management experience preferred.Lancer Worldwide is unable to sponsor applicants for employment-based visas for this position. All candidates must be legally authorized to work in the United States at the time of application and throughout employment, without the need for employer-sponsored visa status now or in the future.Notice To Third Party AgenciesPlease note that LANCER does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, LANCER will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, LANCER explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of LANCER.EEO StatementLancer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.