Product Support Specialist [REMOTE within FL]

Product Support Specialist

Iteris is seeking a dedicated and customer-focused Product Support Specialist to deliver exceptional field service for Iteris solutions, including advanced detection and ITS (Intelligent Transportation Systems) equipment. This position offers an exciting opportunity to work hands-on with cutting-edge technology, providing vital training, troubleshooting, and programming support. The ideal candidate is a proactive problem-solver committed to excellence in customer service and technical expertise.

Responsibilities

• Deliver top-tier support and post-sale services to exceed client expectations
• Provide comprehensive on-site, and phone-based troubleshooting, system turn-on, and support of Iteris detection and signal-related ITS devices
• Execute installation, maintenance, and repair services for Iteris equipment under maintenance/service contracts, emphasizing responsiveness and accountability
• Uphold high safety standards while working in and around roadways, including proficiency in the use of bucket trucks
• Foster strong client relationships by delivering professional, timely, and effective technical solutions
• Regularly travel (up to 50% overnight) to ensure optimal on-site project support

Requirements

• High School Diploma required
• IMSA Level I Certification (or the ability to obtain) required
• IMSA Work Zone Safety certification highly preferred
• Minimum of 3 years of field-based technical support experience with traffic signal – ITS equipment (e.g., cabinets, controllers, detection systems)
• Proven track record working with ITS equipment, whether for a manufacturer or in a municipal/contractor role
• Demonstrated ability to provide exceptional service, professionalism, and effective communication in high-stakes environments
• Self-motivated, team-oriented professional with strong organizational skills and a commitment to continuous improvement
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) is essential
• Must hold an acceptable driving record and be able to travel extensively

Iteris anticipates paying a base salary between $73,300 and $81,700 for this role. Actual pay offered may be below or above these amounts, depending on the individual's job-related knowledge, skills, and experience.

Benefits

• Quarterly Sales Commissions
• 401(k) with immediate matching and no vesting period
• Open Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally.

Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.