Service Scheduler

Job Details Level: Experienced Job Location: Ball Ground, GA 30107 Position Type: Full Time Salary Range: $30.05 - $35.00 Hourly Travel Percentage: 0% Job Shift: Day Job Category: Strategy - Planning Position Summary The Service Scheduler manages scheduling the day-to-day operations of the Customer Care Program. Acting as the main point of contact for administrative service support, the scheduler quotes and executes service contracts and schedules contracted service. Responsibilities Quote service technician visits Schedule technician visits and coordinate with technicians and customers Close work orders and complete billing process Comply with the organization’s environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards Perform data entry as needed Issue purchase orders for outside resources used on contracts Collaborate with Customer Care sales team to ensure timely delivery of quotes Close work orders and contracts at completion of service terms Conduct customer satisfaction follow-up calls Execute technician timesheet entries Issue and order tools for new technicians Qualifications Associates or bachelor’s in business administration or related field or equivalent service experience – preferred Experience in a service-related field with customer interaction – a plus Clarity and attention to detail while managing multiple concurrent tasks Strong computer skills, including MS Office, Outlook, and Excel (data management and pivot tables) Experience with database queries and customer reporting tools – a plus Expert multitasking ability (handling multiple tech schedules simultaneously) Physical Demands During the duties of this job, the employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl, climb, carry and drive. Regularly required to use hands to operate a computer keyboard. The employee must occasionally lift and/or move up to 25 pounds. Work Environment This position is primarily performed out of the company head office, which is a climate-controlled, clean and neat working environment. The working conditions within a poultry processing facility (at our customers) can be cold or hot and damp/wet. Visits to our customer locations will require the use of personal protection devices (ear plugs, hard hat, and eye protection). EEO Statement Foodmate maintains a drug-free workplace and is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at Individuals who need a reasonable accommodation because of a disability for any part of the employment process should contact Foodmate Human Resources Department to request accommodation. In addition to federal law requirements, Foodmate complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. Must satisfactorily pass background check, post-offer drug screen, and physical prior to employment. Foodmate participates in E-Verify. #J-18808-Ljbffr