Customer Service Associate

Customer Service Associate (Bilingual Spanish Required)

LHH Recruitment is seeking a detail-oriented and customer-focused Customer Service Associate to join our client's growing team in Peachtree Corners. This role serves as a critical liaison between customers, sales, and internal operations, ensuring seamless order processing and execution.

The ideal candidate will have experience with ERP order entry, strong communication skills in both English and Spanish, and the ability to coordinate across departments to support production schedules and optimize order flow. This position plays a key role in ensuring orders are processed accurately, on time, and aligned with manufacturing capabilities.

Key Responsibilities

• Accurately enter and manage customer orders within the ERP system, ensuring all details are complete and correct
• Monitor order status from entry through fulfillment, proactively communicating updates or delays to customers and internal teams
• Coordinate closely with production and supply chain teams to align orders with current manufacturing schedules
• Adjust and prioritize orders based on capacity, material availability, or changing customer demands
• Serve as the primary point of contact for customer inquiries related to order status, timelines, and product availability
• Partner with sales representatives to support major accounts and optimize order fulfillment strategies
• Collaborate cross-functionally with operations, logistics, and accounting to ensure timely and accurate deliveries
• Identify and resolve order discrepancies, delays, or customer concerns in a professional and proactive manner
• Maintain accurate customer records and documentation within internal systems
• Continuously look for ways to improve processes and enhance the overall customer experience

Qualifications

• Bilingual in Spanish and English (required)
• 2+ years of experience in customer service, order entry, or sales supportpreferably within a manufacturing or distribution environment
• Hands-on experience with ERP systems (order management, inventory, or production planning modules preferred)
• Strong understanding of order flow, production scheduling, or supply chain coordination
• Excellent communication skills with the ability to work across multiple teams and stakeholders
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Problem-solving mindset with a proactive, solutions-oriented approach
• High School Diploma or equivalent; furthering education is a plus