ACE Desktop Field Tech (LR)

ACE Desktop Field Tech

The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.

Central Arkansas Position Travel Required - travel expenses reimbursed. Valid Driver's License Current Vehicle Insurance Certificates Local Candidates: In-person interviews in Little Rock The Desktop Field Technician position will provide the Arkansas Department of Career Education (ACE) end user support of desktop, laptop, tablet, and peripheral devices. This position will be based out of the Little Rock Office and provide support to the surrounding area. This job will require travel to field offices. The use of State Vehicles may be available at times, but most often the Desktop Field Technician will be responsible for providing their own transportation. This position will be the "eyes and ears" in the field for ACE. Selected candidates must have exceptional customer service skill and be willing to take "ownership" of the business assigned to them.

Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information. Consults with management to ensure agreement on system principles. Expands or modifies systems to serve new purposes or improve work flow. Determines computer software or hardware needed to set up or alter system. In addition, this person will be required to provide limited after hours support, 24 x 7 on a rotating basis.

Desktop/Laptop/Peripheral Device Support Experience - Required - 5 - Years

MS Exchange and Active Directory Administrative Experience - Required - 5 - Years

PowerShell Experience - Required - 3 - Years

CompTIA A+, N+, Security+ - Required

Office 365 Administration - Highly desired

VMware (e.g., Building and Maintaining VM Servers) Administration - Highly desired

Mobile Device Support and Management - Highly desired

Microsoft Lync Experience - Desired

Cloud Computing Experience - Desired

MCITP for Office 365 - Desired

MCSC - Desired

MCSE - Desired