Front Office Supervisor (FT) (AM/PM) (Supervisor de Oficina)

Front Office Supervisor (FT) (AM/PM) (Supervisor de Oficina)

Bahia Resort Hotel Since opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America's Finest City. The Bahia Resort Hotel is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

Description

The Front Office Supervisor ("Supervisor de Oficina") welcomes our guests with a warm and friendly smile. Courteously and efficiently handle guest arrivals and departures. Coaches and develops associates using a consistent, approachable demeanor while articulating expectations. Proactively provide our guests with personal service and attention that exceeds their expectations.

PAY & PERKS

• Compensation: $25.35
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Conveys a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests.
• Coordinates the desk activities to assure that guest's services standards are consistently met or exceeded.
• Coaches and develops associates using a consistent, approachable demeanor while articulating expectations.
• Participates in increasing the percentage of return guests by listening to and fulfilling their needs with a caring and responsive attitude.
• Contributes to the financial growth of the company by enthusiastically promoting the available amenities and facilities of our hotel.
• Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
• Continuously provides excellent customer service when making reservations and use effective up-selling techniques.
• Offers and provides assistive devices to our guests with disabilities in a thoughtful and professional manner.
• Answers the department telephone with a friendly voice using professional telephone techniques and etiquette.
• Inputs information into the hotel computer and maintain guest records accurately and precisely, paying close attention to details and comments.
• Maintains a house bank and conform with established cash handling procedures.
• Processes guest billing using cash, checks, credit cards and special billing.
• Provides a safe and secure environment for both our guests and colleagues by knowing and assisting in safety and emergency procedures.
• Performs additional duties and responsibilities as directed by the leadership team.

Qualifications

High school diploma or equivalent; and two to four years related experience and/or training. A combination of experience, education, and/or training may be substituted for either requirement. Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations. Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc. Availability to work on weekends and holidays is required. Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times. Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs. The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.