Personal Lines Account Manager

Careers At Patriot Growth Insurance Services and Partner Agencies Current job opportunities are posted here as they become available. About Douce James, A Division of Patriot Growth Insurance Services Since 2017, The Douce Agency, LLC has been a trusted independent insurance agency based in Marion, Ohio, proudly serving individuals, families, and businesses across Ohio, Indiana, and Michigan. As a proud partner agency of Patriot Growth Insurance Services, we offer a wide range of personalized insurance solutions, including home, auto, life, retirement, commercial, investments, farm, and crop coverage. Our experienced team is committed to delivering outstanding service and tailored protection to meet the unique needs of every client. Position Overview We are seeking a motivated and client-focused Account Manager to join our team at Douce Agency. This role is responsible for supporting day-to-day client service operations by assisting customers with policy servicing, account inquiries, and administrative support while helping maintain strong client relationships. The ideal candidate is organized, professional, and committed to delivering an exceptional customer experience in a collaborative office environment. This position offers an excellent opportunity for professional growth within the insurance industry and agency operations. Work Arrangement This is a full-time position working in our office located in Marion, OH. Professional Responsibilities Deliver responsive, professional service while serving as a primary point of contact for clients by phone and in person. Assist clients with policy information, coverage questions, payment processing, and policy change requests in a timely and accurate manner. Investigate policy updates and communicate coverage changes clearly to ensure clients understand policy impacts and available options. Obtain and maintain an active Ohio insurance license, with licensing support provided by the agency. Answer and route incoming calls while maintaining a professional and welcoming client experience. Coordinate appointments, meetings, and scheduling activities to support office operations and client service needs. Manage incoming and outgoing mail and maintain organized client files, records, and documentation. Support office operations by monitoring supplies, maintaining organization, and assisting with administrative tasks as needed. Collaborate effectively with team members to support workflow efficiency, client retention, and service excellence. Maintain confidentiality and adhere to agency procedures, professional standards, and compliance expectations. Qualifications and Requirements 1-3 years of experience in an office, administrative, customer service, or insurance-related role preferred. Willingness and ability to obtain and maintain an active Ohio insurance license required. Strong organizational skills with the ability to prioritize tasks, manage responsibilities, and work independently. Excellent written and verbal communication skills with strong attention to detail. Commitment to delivering exceptional customer service and building positive client relationships. Proficiency with computers, Microsoft Office Suite, and general office equipment. Collaborative, flexible, and team-oriented mindset with a strong work ethic. About Patriot Growth Insurance Services Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across 48 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth. Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer: Medical, Dental, and Vision Benefits Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs Company paid Short-Term Disability, Long-Term Disability and Group Term Life Company paid Employee Assistance Program Paid holidays Personalized PTO 401 (k) Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at . #J-18808-Ljbffr PDCM Insurance Inc.