Operations Associate

Job Description

Job Description

Our Foundation

At Branson Bank, we go BIG. Big on family, community, and culture. As a Branson Bank associate, you are part of a team of respected, experienced professionals providing excellent service, while offering creative, affordable, and innovative financial solutions to our neighbors. All decisions are made locally, and we have the flexibility to meet with customers, conveniently in person or online. Our management team strives to offer the best working environment, offering advancement opportunities through mentorship and training. We are a family, sharing faith and common interests, who live by a set of core values, and apply the 'Golden Rule' daily. If Branson Bank sounds like something you would like to explore more, we welcome you with open arms and cannot wait to meet you!

Core Responsibilities

The Operations Associate supports essential back-office banking operations to help ensure transactions are processed accurately, on time, and in accordance with federal regulations, internal policies, and risk management standards. This entry-level, onsite role is based in Branson, MO.

Key responsibilities include processing wire transfers; managing Regulation E dispute documentation and timelines; assisting with Bank Secrecy Act (BSA)–related tasks; maintaining clear records and audit-ready documentation; supporting internal process improvements; and communicating status updates and exceptions to appropriate team members.

Required knowledge and skills include:
• Customer service and retail banking product awareness, including deposit-related regulations
• Familiarity with teller operations, teller terminals, and general banking systems
• Working knowledge of federal and state banking regulations
• Strong attention to detail, sound judgment, and comfort handling confidential information
• Clear written and verbal communication, organization, and problem-solving skills

If you are ready to build a strong operations foundation in a professional banking environment, we welcome your application. A Typical Workday

Your day is structured and deadline-driven, with time set aside to review incoming items, prioritize what is time-sensitive, and verify details before anything is released or finalized. You will move between focused processing time and brief check-ins to confirm information, document decisions, and escalate exceptions when needed. Throughout the day, you’ll keep records current, follow established controls, and ensure files are complete and easy to track for compliance purposes. As operational needs shift, you may adjust your workflow to accommodate higher volumes, end-of-day cutoffs, or occasional evening/weekend activity tied to bank operations. You’ll finish the day by reconciling open items and preparing a clear handoff so work remains accurate and on schedule.

Benefits Overview

Branson Bank offers a comprehensive benefits package designed to support your health, financial goals, and time away from work, including:
• Medical, Dental, and Vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Short-Term Disability benefits
• Company-paid Life insurance and Long-Term Disability insurance
• Simple IRA and Roth retirement plan
• Paid time off
• Competitive salary