Advanced Medical Support Assistant

Medical Support Assistant

Major duties include but are not limited to:

• Receives and relays incoming and outgoing telephone messages.
• Checks patients in and out from appointments.
• Schedules return to clinic orders.
• Set up clinic paperwork.
• Process faxes, scanning, and printing of documents.
• Directs patients to other areas of the hospital.
• Changes and reschedules clinics.
• Greets patients when presenting.
• Cancels and reschedules appointments.

Work Schedule: Full-time, Monday - Friday, 7:30am - 4:00pm, 8:00am - 4:30pm, and 8:30am - 5:00pm

Compressed/Flexible: Not Available.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available.

Virtual: This is not a virtual position.

Functional Statement #: 21N19-A