Poker Floor Supervisor

Poker Room SupervisorORGANIZATIONAL UNIT: CPN Gaming EnterprisesSUPERVISOR: Poker Shift ManagerFLSA: Non-ExemptSALARY RATE: $28.00 -$39.00Shifts for this position will be evenings and nights.ALL FULL TIME POSITIONS: In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.Functions StatementSupervise maintain and control all activities within the Poker Room.Under direct supervision of the Poker Manager and Shift Manager. Ability to monitor poker tables, dealers, and poker cashiers on assigned shifts.Major DutiesGreet and welcome guests at the poker room podium.Maintain and update waiting lists for all poker games.Announce and maintain any promotional totals and paid promotions.Responsible for dealer rotation on assigned shift.Provide oversight of poker dealers and poker cashiers.Responsible for assurance of game protection.Complete federal cash reporting requirements including Title 31 compliance.Responsible for table banks and card inventories.Resolves patron disputes within the scope of the disputeProtects the assets of the Casino.Maintains awareness of how each game stands with respect to table limits, open seats, and dealer performance.Ability to utilize Poker Atlas software.May be responsible for having a bank for cashing in and out patrons.May be required to deal poker games in certain situations.Knowledge Required by the PositionKnowledge of all casino poker games operations.Knowledge of standards of cleanliness as prescribed by various compliance and enforcement agencies associated with the gaming industry.Knowledge of the characteristics of appropriate and inappropriate greetings and interaction with guests and customers.Knowledge of methods and techniques that assure protection of the table and casino assets.Knowledge of how to administer the overall poker games department in accordance with management's directives and the policies.Knowledge of poker games.Skill in guest service, human relations and supervision of assigned staff.Skill in dealing with Poker.Ability to communicate, read, and write clearly in basic English.Ability to always demonstrate outstanding guest service.Ability to apply basic mathematical skills.Ability to respond to visual and auditory cues.Knowledge of the prescribed methods of application and completion of federal cash reporting requirement forms including Title 31 compliance regulations.Knowledge of methods for tracking card inventories for poker tables.Supervisory ControlsMaintains constant awareness of poker activity.Maintains and enforces the Poker room rules of play.Initiates poker table fills.Opens and closes poker tables.Resolves guest issues and problems in a timely and professional manner.Greet guests, maintain a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.Gives basic instruction on all promotions and special events.Verifies gaming chip purchases and exchanges at the poker counterMonitors staff performance, behavior, and attendance.Accountability and SupervisionDirectly supervise poker dealers and poker cashiers.Education and ExperienceHigh School Diploma, GED certification or equivalent.One (1) year Poker Floor Supervisory experience.Two (2) years' poker dealing experience required. Or a combination of skills and experience.Passing of a Poker audition is required.Must be at least 18 years of age.Must be able to read, write and speak English fluently.Certification, Licenses, and Any Additional RequirementsMust be able to pass background suitability investigation.Must obtain CPN Tribal Gaming License.Must obtain all other applicable certifications and licenses.Physical DemandsMust be able to stand and/ or walk for extended periods of time.Work EnvironmentWork hours are subject to change with notice.Smoke filled environment, exposure to various lights and sounds. Occasionally you may deal with angry or hostile individuals.Tasks may be performed on hard and soft-carpeted floors.Ability to work a flexible schedule including weekends and holidays.Ability to perform minimal physical efforts such as lifting, stooping, and reaching.