Customer Service Coordinator

Job Title

Job Identification 30913

Job Category Sales-Customer Service

Job Schedule Full time

Job Shift Day

Locations Mansfield, TX, United States (Hybrid)

Shift Start Time 8:00 AM

Shift End Time 5:00 PM

Job Description

Accountabilities & Essential Functions

• Team player and role model who motivates teams to provide excellent customer service.
• Excellent in training, floor coaching and providing detailed guidance in a positive working environment.
• Assists with development of results-oriented customer service strategies and inspires positive change in others.
• Coaches, and assists customer service staff with determining customer needs, providing customer service beyond customer-initiated requests.
• Provides feedback to management for trends on training needs, process improvements and performance management.
• Supports and participates in company total quality process.
• Able to discern appropriate communication style to utilize in each situation or with each person.
• Highly effective communication skills with all levels of individuals and groups inside and outside the organization. Able and confident in communications with people at all levels.
• Strong presentation skills.
• Uses good judgment and analyzes the impact of decisions and responses before execution.
• Strong analytical, problem solving and negotiation skills.
• Detailed and thorough in work habits with multi-tasking
• Leads with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices.
• Confidential and trustworthy.
• Works with minimum supervision.
• Exhibits the potential to develop into a management position.
• Oversees daily workflow and projects for team.
• Subject matter expert for team job functions.
• Fosters a learning environment and mentors team members.
• Works with minimum supervision and makes independent judgments.
• Assists management with development of results-oriented processes and project management.
• Initiates, establishes, and maintains highly effective relationships with business contacts of various cultures, and at all levels.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Extremely confidential and trustworthy.
• Regular attendance at work is an essential part of the job.

Skills & Certifications

• Skill evaluation: Behavioral (80%); Written Communication (80%), Excel (80%)
• Thorough knowledge of processes, systems and programs used by Mouser customer service and how they interact with other departments.
• Desire, personality, and ability to sell and interact directly with customers and other business associates
• Strong teaching, analytical, problem solving, negotiation, time management, and organizational skills.
• Ability to effectively manage projects, analyze training needs, processes and systems and make recommendations for improvement.
• Excellent communication and presentation skills, verbal and non-verbal.
• PC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Power Point, Outlook, and other software.
• Proficient typing, excel and math skills, including currency conversions and profit margins
• Ability and willing to use Mouser's telephone headsets, exhibit courteous phone voice, and phone hearing, if applicable.

Education & Experience

• Internal candidates: Minimum 1 year as a highly performing Mouser employee.
• External candidates: Minimum 2 years prior work experience that is relevant to the team you will lead.
• 6+ years experience in critical job functions of the team; can be combination of internal and external experience.

About Us

Mouser Electronics is an award-winning, global distributor of semiconductors and electronic components that ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas. Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers. Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth. Mouser has built upon 60 years of growth and success in the electronic components distribution industry and is a TTI, Inc./Berkshire Hathaway Company. Mouser Electronics, a TTI, Inc. company, is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state/provincial or local law. Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use our online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact View email address on click.appcast.io or at View phone number on click.appcast.io for assistance with accommodation. Some positions posted may require the use of information or access to hardware that is subject to the International Traffic in Arms Regulation (ITAR). Any applicant to these openings must be a U.S person within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. permanent resident (i.e., green card holder), political asylee, or refugee. All applicants must be at least 18 years of age. Mouser Electronics, Inc. is an Equal Opportunity Employer - A Notice to All Employees & Applicants For more information on your Equal Opportunity Rights or other important Employment Rights in the USA, read "Know Your Rights: Workplace Discrimination is Illegal" poster, E-Verify Participation Notice (English/Spanish), Right to Work Notice (English/Spanish), FMLA General Notice, U.S. Job Applicant Privacy Notice.