Optical Dispenser

Job Summary:

Under limited supervision, measures pupil distance and bridge width, adjust eyeglass frames and assist patients in selecting optical items to conform with corresponding optical prescriptions and established procedures.
Essential Responsibilities:

• Assists members with the selection of frames and lenses through education and uncovering lifestyle needs.
• Takes orders for eyewear and miscellaneous optical and contact lens items.
• Dispenses and adjust eyewear and ophthalmic appliances.
• Makes minor repair, adjustments of eyewear to include additional optical benchwork.
• Takes accurate facial measurements of members to fit eyewear needs.
• Provides member with information about their eyewear, vision benefits, optical pricing, payment collection and quotations for members.
• Explain product options and optical services.
• Manage and resolve problems regarding member eyewear complaints performing service recovery.
• Maintains a clean, neat, and attractive dispensing, lab workroom and retail frame setting.
• Requests supplies, eyeglass cases, tools, and maintenance of equipment for continuous daily operation.
• Answers member questions promptly and courteously.
• Returns recalled frames/ optical items by the due date.
• Inspects and troubleshoot eyewear to accuracy.
• Consult with provider concerning Rx prescriptions.
• Prepare delivery and receive product from vendor and laboratory.
• Maintain/ order optical supplies.
• Maintain frame/ optical inventory levels.
• Review operational data for optical and optometry services.
• Maintain department logs.
• Contacts member, optical lab and clinics concerning eyewear orders or prescriptions.
• Support training with new or less experienced personnel.
• Serve as resource person to co-workers by answering procedural questions and assisting in problemsolving.
• Attend conferences, meetings, and in-service training programs.
• Assume other activities and responsibilities from time to time as directed to support patient care workflow and eye health.
• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Other Administrative duties.

Basic Qualifications:
Experience

• Minimum one (1) year of recent full time optical dispensing experience which may include complete optical lab bench work.

Education

• High School Diploma/GED or equivalent.
• Certificate from an accredited Ophthalmic Optics school and/or current ABO certification

License, Certification, Registration

• Optician Certificate OR American Board of Opticianry Basic Certification

Additional Requirements:

• Measure various types of lenses- measures pupillary distance.
• Low vision application
• Thorough knowledge of current frame fashion trends, strong knowledge in retail sales, contact lens fitting, sales, and service techniques.
• Knowledge of computers.

Preferred Qualifications:

• ABO Certification
• Exceptional interpersonal communication skills.
• Excellent sales and service skills.
• Ability to problem solve, multi-task and flexibility.

Notes:
- Hours and days will vary.
- Weekends required.
- Will float to all, Riverside MSA locations.

Primary Location: California,Riverside,Riverside Medical Offices 2
Scheduled Weekly Hours: 20
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 12:01 AM
Working Hours End: 11:59 PM
Job Schedule: Part-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B07|IBT|Local 166
Job Level: Individual Contributor
Department: Riverside Med Center - Optical Dispensing-Reg Clinic - 0806
Pay Range: $31.56 - $34.31 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 100 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.